Customer Service Management Lead

hace 13 horas


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
Overview

The Straumann Group, a leading player in the dental implant industry, is seeking an experienced Customer Service Management Lead to oversee its local Customer Service Team. Located in Heredia, Costa Rica, this role offers a unique opportunity to drive excellence in customer service and contribute to the company's mission of changing dentistry every day.

This position plays a critical role in ensuring seamless interactions between internal departments and external customers, upholding FDA regulations while fostering a positive work environment.

Job Description

The Customer Service Management Lead will be responsible for:

  • Managing and developing the Customer Service Team to deliver superior customer experiences.
  • Achieving key performance metrics aligned with company objectives.
  • Training and developing team members through goal setting, coaching, and mentoring.
  • Driving change and contributing to the continuous improvement of customer service policies and programs.
  • Collaborating closely with other internal departments to ensure exceptional customer satisfaction.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree in business administration or a related field.
  • At least 3 years of experience in supervisory roles, preferably in shared services environments.
  • Fluency in English.
Benefits and More

This full-time position comes with a competitive salary estimated at $55,000 - $65,000 per annum, commensurate with qualifications and experience. With 0-10% travel requirements, you'll have ample time to focus on your responsibilities within Costa Rica.

As a valued member of our team, you'll enjoy benefits such as professional growth opportunities, diversity and inclusion initiatives, and the chance to be part of a dynamic organization making a real impact in the dental community.



  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description for Customer Service Team Lead SpecialistWe are seeking an experienced and skilled Customer Service Team Lead to join our team at Huntsman. This is a key role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.Key Responsibilities:Coaching and motivating...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks a Customer Service Team Lead Specialist to support professional business and customer service operations. The ideal candidate provides high levels of customer satisfaction and productivity, ensuring excellent results in team performance.Job DescriptionThe Customer Service Lead provides professional business and customer service support to...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job OverviewAuxis is seeking a highly skilled Business Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for ensuring the highest levels of customer satisfaction and productivity.About the RoleThe ideal candidate will have a minimum of 3-4 years of experience in a customer service or back...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About Straumann GroupAt Straumann Group, we empower our employees to make an impact and drive change. Our commitment to innovation is rooted in evidence-based solutions that cater to the evolving needs of the dental industry.We are a leader in esthetic dentistry, tooth replacement, and restoration solutions. Our product portfolio includes dental implants,...


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    About the Position:This is a leadership role for Customer Service Teams, interacting with customers and company representatives to handle service functions, transactions, and inquiries about products and services.As a Customer Service Specialist III Lead, you will ensure clear communication of customer expectations, investigate and resolve issues, and...


  • San Francisco, Heredia, Costa Rica Baxter A tiempo completo

    **Transforming Healthcare Through Data Excellence**Baxter, a pioneer in medical innovations, seeks a skilled Customer Service and Data Management Analyst to join our team. In this role, you will play a critical part in leading all related processes for customer support across various sales channels, ensuring seamless interaction with regional Shared Service...


  • San Francisco, Heredia, Costa Rica Jll A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at JLL. In this role, you will be responsible for developing and implementing a best-in-class customer service program.Key ResponsibilitiesProvide exceptional customer support by working closely with clients and employees to resolve issues and improve the overall...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Customer Service ExcellenceWe seek a seasoned professional to lead our team of Provider Services Specialists in delivering exceptional customer service to Straumann's customers in North America. As a Customer Service Director, you will create a culture of highly engaged employees, drive change, and contribute to the continuous improvement of Customer...


  • San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    Job Description:We are seeking an experienced Customer Service Team Lead to manage the overall performance of a team of customer service representatives.Main Responsibilities:Day-to-day team management in accordance with requirements and SLAsPrompt identification and resolution of issues including implementation of preventative measuresProvide high quality...

  • Customer Service Liaison

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    We are seeking an experienced Customer Service Liaison to join our team at Huntsman.The estimated annual salary for this role is $60,000 - $80,000 depending on experience and location.About the Job:As a Customer Service Liaison, you will be responsible for managing daily relationships and orders for customer accounts, providing proficient and knowledgeable...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    We are a global leader in the development of dental and cranio-maxillofacial solutions.As a Customer Experience Team Lead, you will play a key role in ensuring our customers receive exceptional support.The Straumann Group is a dynamic company that empowers its employees to make an impact and drive change through innovation.We deliver high-quality products...


  • San Francisco, Heredia, Costa Rica Jll A tiempo completo

    About the RoleThe Customer Service Supervisor will play a key part in developing a best-in-class employee facing communications and customer service program for a large corporate client. This role will work closely with the Commute Program Managers and will supervise a team of Customer Experience Representatives. This team will leverage commute software to...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    As a Trilingual Customer Service Trilingual Supervisor at Equifax, you will provide exceptional support to customer calls from the USA. Utilize various methods to validate customer information and resolve complex problems. Lead a Team ranging from 10- 20 agents with the responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality,...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service and Order Management Specialist to join our team at Huntsman Corporation's Performance Products Division in San Jose, Costa Rica.


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Title: Customer Service Expert: Order Management Specialist">About the Role:Huntsman Corporation, a global manufacturer and marketer of differentiated chemicals, seeks an experienced Customer Service Expert to support the Advanced Materials Division in San Jose, Costa Rica. This role will report to the Customer Service Manager.Key Responsibilities:Manage...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    At the Bosch Group, we are seeking a seasoned Customer Service Team Lead to join our operations team.This role offers a unique opportunity to leverage your leadership skills and expertise in customer service to drive excellence in our daily operations. As a key member of our team, you will be responsible for supervising a group of customer service...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Overview**Auxis is seeking a highly skilled and experienced Customer Service Team Lead to join our team. This role plays a critical part in the daily operation of our local team, servicing international clients.**Key Responsibilities**Manage team productivity and utilization, focusing on Client-Specific KPIs and Goals set by AUXIS Management.Design and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Customer Service ExpertJob Summary:We are seeking a highly motivated and experienced Customer Service Expert to join our team at Experian. As a Customer Service Expert, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Main Responsibilities:Provide top-notch...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **About the Role**We are seeking a seasoned Technical Support Management professional to lead our team in delivering exceptional customer experiences. As a Senior Manager, Technical Support Management, you will be responsible for overseeing the daily operations of our technical support services, ensuring that our customers receive timely and effective...

  • Service Delivery Lead

    hace 2 meses


    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Service Segment Management professional to lead and develop product support or solution(s) planning over entire lifecycle, ensuring conformance to pricing strategies, end-to-end service delivery, and sales readiness. The ideal candidate will represent services on product or solution core teams,...