Customer Service Trilingual Supervisor

hace 2 meses


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

As a Trilingual Customer Service Trilingual Supervisor at Equifax, you will provide exceptional support to customer calls from the USA. Utilize various methods to validate customer information and resolve complex problems. Lead a Team ranging from 10- 20 agents with the responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality, Efficiencies, etc.). This role is responsible for all day-to-day efforts to ensure compliance with the workload and deliver exceptional results, play a collaborative role in growing and implementing standards and processes, employ prudence and tact in interacting with others, and remain focused on customer and staff retention.

**Key Responsibilities:**

  • Guide to handling difficult client situations/client escalations, effectively identifying simple to complex problems and taking appropriate steps to solve them.
  • Work closely with the Management team to monitor the team's achievements.
  • Coach and Mentor the team, and propose ideas to promote improved service and customer satisfaction.
  • Handle updates, follow-ups, requests, and complaints.
  • Collaborate and partner with other team members and internal departments like WFM, RPA, OpEx, IT, QA, and Training.
  • Participate in special projects or assignments when requested, as well as proactively work on team and individual efforts to achieve departmental and company goals.
  • Ensure compliance with the company's procedures and policies is met.
  • Execute reporting of metrics: including, but not limited to: volume handled, quality, attendance, and service level agreements.

**Requirements:**

  • Fluent in English/French skills both oral and written B2 or above.
  • 1+ years of working experience as a Backup/Floor Support/SME, coaching and leading teams with five or more members.
  • 1+ years of experience in G-suite programs (Sheets, Docs, Slides, etc).

**What sets you apart:**

  • Actively studying any of the following as a major or as an associate's degree: Business Management, Project Management, Law, Industrial Engineering.
  • Certified in any process improvement methodology.


  • San Francisco, Heredia, Costa Rica Jll A tiempo completo

    About the RoleThe Customer Service Supervisor will play a key part in developing a best-in-class employee facing communications and customer service program for a large corporate client. This role will work closely with the Commute Program Managers and will supervise a team of Customer Experience Representatives. This team will leverage commute software to...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionBosch Service Solutions is seeking a skilled Customer Service Representative to join our team in Costa Rica. In this role, you will be responsible for providing exceptional customer service to luxury vehicle owners over the phone, responding to emergencies, and collaborating with colleagues to ensure a unified response.Responsibilities-...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **About the Role**We are seeking a skilled Trilingual Customer Service Representative to join our team at Equifax. The successful candidate will be responsible for providing support and education to our customers regarding credit information, file interpretations, and dispute resolution.**Key Responsibilities**Ensure compliance with company policies and...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Key Responsibilities**We are seeking a highly skilled Customer Support Specialist to join our team at Equifax. As a Customer Support Specialist, you will be responsible for providing expert support and education regarding credit information, file interpretations, and products.**Key Responsibilities**- Provide exceptional customer service and support,...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Explore an exciting opportunity to join Marriott International, Inc. as a Customer Service Supervisor in our dynamic team at the Costa Rica Marriott Hotel Hacienda Belen.About the JobWe are seeking an experienced and dedicated individual to oversee the front office operations, ensuring seamless guest experiences and exceptional customer service standards.The...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About Straumann GroupAt Straumann Group, we empower our employees to make an impact and drive change. Our commitment to innovation is rooted in evidence-based solutions that cater to the evolving needs of the dental industry.We are a leader in esthetic dentistry, tooth replacement, and restoration solutions. Our product portfolio includes dental implants,...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview**We are seeking a skilled Food Service Supervisor to join our team at the Costa Rica Marriott Hotel Hacienda Belen in Heredia, Costa Rica.**Salary:** The estimated annual salary for this role is between $35,000 and $55,000, depending on experience.**Job Description**The Food Service Supervisor will be responsible for ensuring that staff are...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    We are seeking an experienced Customer Service Liaison to join our team at Huntsman.The estimated annual salary for this role is $60,000 - $80,000 depending on experience and location.About the Job:As a Customer Service Liaison, you will be responsible for managing daily relationships and orders for customer accounts, providing proficient and knowledgeable...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **Customer Service Excellence**We are looking for a talented professional to join our team as a Customer Service Manager. This role is responsible for managing a team of customer service representatives to deliver exceptional customer service to our customers in North America.As a Customer Service Manager, you will be responsible for creating a culture of...


  • San Francisco, Heredia, Costa Rica Jll A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at JLL. In this role, you will be responsible for developing and implementing a best-in-class customer service program.Key ResponsibilitiesProvide exceptional customer support by working closely with clients and employees to resolve issues and improve the overall...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    About 360TrainingWe are a dynamic and innovative company that values excellent customer service.Estimated Salary: $45,000 - $60,000 per yearJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Ambassador, you will be responsible for providing exceptional service to our customers through various...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    We are looking for a skilled Customer Service Liaison to join our team at Straumann Group. As a key member of our customer support team, you will be responsible for ensuring that our clients receive the highest level of service and support.About the Role:The Customer Service Liaison will be responsible for:Providing exceptional customer service and support...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Customer Service ExpertJob Summary:We are seeking a highly motivated and experienced Customer Service Expert to join our team at Experian. As a Customer Service Expert, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Main Responsibilities:Provide top-notch...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Customer Service Representative RoleWe are seeking a customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Customer Service ExcellenceWe seek a seasoned professional to lead our team of Provider Services Specialists in delivering exceptional customer service to Straumann's customers in North America. As a Customer Service Director, you will create a culture of highly engaged employees, drive change, and contribute to the continuous improvement of Customer...

  • Customer Service Director

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    We are Straumann Group, a leading company in the dental industry, committed to delivering innovative solutions for esthetic dentistry, tooth replacement, and restoration. We empower our employees to make an impact, drive change, and stay ahead of the competition.As a Customer Service Manager at Straumann Group, you will be responsible for managing a team of...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **Description:**At 360Training, we are looking for a Customer Service Ambassador to provide excellent customer service to our clients.**Responsibilities:**Provide product and service information to customers over the phone.Review and master product and service-related systems and materials.Demonstrate strong interpersonal skills while interacting with...


  • San Francisco, Heredia, Costa Rica Torran Talent A tiempo completo

    Customer Service RepresentativeTorran Talent is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.The ideal candidate will have excellent...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Analyst will provide professional business and customer service support to Auxis managed services and customer service clients, ensuring high levels of customer satisfaction and productivity. The ideal candidate will work on a flexible schedule and be available to work on weekends.Key Responsibilities:• Confer with...


  • San Francisco, Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Representative at Movate is responsible for delivering exceptional customer experiences through professional and quality service. This role involves interacting with customers via phone, providing accurate information, and resolving issues in a timely manner.Key Responsibilities:- Answer inbound phone calls from customers and provide...