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Customer Service and Data Management Analyst
hace 3 meses
**Transforming Healthcare Through Data Excellence**
Baxter, a pioneer in medical innovations, seeks a skilled Customer Service and Data Management Analyst to join our team. In this role, you will play a critical part in leading all related processes for customer support across various sales channels, ensuring seamless interaction with regional Shared Service Centers.
**Key Responsibilities:**
- Provide expert support on master data management methodologies and techniques.
- Maintain master data integrity in key systems, ensuring data quality and accuracy.
- Collaborate with business partners, GPOs, and other GBS functions to resolve data quality issues.
- Identify and implement process improvements to reduce complexity, eliminate errors, and enhance data quality.
- Develop and present solutions for continuous process improvements to the Customer Data Management Lead.
**Requirements:**
- Excellent problem-solving and customer service skills.
- Functional knowledge of accounts receivable and dispute management processes.
- Ability to work in a team environment and adapt to new insights and ways of accomplishing tasks.
- Proficiency in using JDE and/or similar ERP, C2C Technology (advantage), and Microsoft Office suite.
- Proven track record in master data management and improvements.
- Bachelor's degree in Finance, Accounting, or similar work experience.
- 2+ years of experience in SSC or similar roles.
**Equal Employment Opportunity**
Baxter is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.
