Customer Support Specialist: Order and Collections Expert
hace 2 meses
We are seeking a highly skilled Cross-Functional Team Member to join our Orders and Collections team as a Customer Support Specialist. This role will play a vital part in ensuring the smooth and efficient resolution of customer inquiries and concerns related to orders and payments.
The successful candidate will collaborate closely with our Orders and Collections teams to provide timely and accurate support to our valued customers, ensuring a high level of professionalism and empathy in all interactions.
Main Responsibilities:
- Provide exceptional customer service by addressing inquiries courteously, efficiently, and with a solutions-oriented approach.
- Maintain accurate records of customer interactions, ensuring all internal controls and SOX policies are followed.
- Work closely with the Collections team to help customers set up payment arrangements and resolve payment-related issues.
- Ensure accurate recording of customer payments and update customer accounts accordingly.
- Respond promptly and professionally to customer inquiries related to order status, tracking, and delivery information.
- Assist customers in placing, modifying, or canceling orders as needed.
Requirements:
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
- A demonstrated track record of success and initiative with the ability to work independently and collaboratively in a team environment.
- Strong analytical skills and thorough research skills with outstanding follow-through.
- Well-developed problem-solving skills and ability to work across various functional teams to evaluate, prioritize, and address key issues.
- Exceptional interpersonal qualities, the ability to communicate effectively, and work cross-functionally.
About Us
ServiceNow is an Equal Employment Opportunity Employer. We strive to create a diverse and inclusive workplace that values flexibility and trust in our distributed world of work. Learn more about our company culture and benefits on our careers website.
Salary Estimate: $65,000 - $80,000 per year based on location and experience.
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