Collections Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Hellmann Worldwide Logistics A tiempo completo

Job Overview

Hellmann Worldwide Logistics is seeking a skilled and organized Collections Specialist to join our team. In this role, you will be responsible for collecting balances from customers and maintaining strong relationships with them.

Responsibilities

  • Customer Communication: Receive and respond to customer inquiries regarding overdue balances and current exposures. Communicate payment requests and updates on outstanding invoices via email and phone.
  • Credit Management: Update all interactions, including email and call notes, in the accounting system and tracking reports.
  • Resolution: Ensure prompt resolution of escalated accounts by working closely with AR Team Leaders and Supervisors.
  • Reporting: Provide weekly metrics as requested by the AR Team Leader and maintain an updated list of follow-ups and disputes.

Requirements

To succeed in this role, you must possess excellent verbal and written communication skills in English and Spanish, as well as organizational skills and attention to detail. Knowledge of general financial accounting and cost accounting is also essential.

A high school diploma and at least one year of related experience are required. Proficiency in Microsoft Office is necessary for success in this position.

We value self-confidence, creativity, and a willingness to coach and receive coaching. Our ideal candidate can work effectively at all levels of the organization and has excellent organizational skills.



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