Customer Service Specialist
hace 2 días
About DHL Express
">DHL Express is a global leader in international express shipping, operating in over 220 countries worldwide. With a rich history dating back to 1969, we have pioneered cross-border express shipping and continue to connect people across the globe.
">Our Culture
">We are committed to being a business that rewards and promotes outstanding commitment to customer satisfaction. We offer flexible work schedules, a culture of openness and respect, personal mentors, and comprehensive development programs to help you realize your full potential and become a specialist in your area.
">About the Role
">We are hiring a Customer Support Agent to join our team in Heredia, Costa Rica. As a Customer Support Agent, you will be responsible for handling, investigating, and resolving customer inquiries from multiple channels in an accurate, professional, and timely manner.
">Main Responsibilities
">- ">
- To ensure customer queries from multiple channels are attended to promptly in line with set standards with dedicated attention to inbound calls and emails in the call center environment.">
- To provide professional and qualitative customer service in line with set DHL standards.">
- To resolve customer's queries following set DHL standards.">
- To resolve queries promptly and accurately in the SAP system.">
- To actively promote self-service functionalities and/or ensure customer query is addressed structurally so that it does not re-occur.">
- To ensure cross-function liaison and handle required billing adjustments.">
- To manage customer escalation process when it occurs and take charge of resolution.">
- To act as a billing-related subject matter expert within Accounts Receivables.">
- To support the resolution of more complex billing-related queries and be involved in customer interactions.">
- To perform root cause analysis and ensure billing accuracy upon receipt of queries.">
- To timely support the settlement of customer collection queries.">
- To facilitate AR collection and minimize disputed amounts and aging for aged debt positions.">
- To liaise with 3rd party countries, customer service, operation, and commercial/sales when required.">
Requirements
">To succeed in this role, you will require:
">- ">
- An intermediate level of English.">
- An advanced level of Portuguese.">
- 2 years of experience in credit notes (desirable).">
- A Bachelor's degree.">
- SAP knowledge.">
- Internal tools knowledge such as GEMA, Sherloc, GIA, GWEB (desirable).">
- Excellent phone communication skills.">
- Excellent interpersonal and communication skills.">
- Outstanding commitment to customer satisfaction.">
- Experienced with Microsoft Excel and Outlook.">
- Sensitive to cultural variances.">
- Skilled at learning digital tools and systems.">
Benefits
">At DHL Express, we offer a comprehensive range of benefits to support your career growth and well-being. These include flexible work schedules, a culture of openness and respect, personal mentors, and comprehensive development programs to help you realize your full potential and become a specialist in your area.
">Join Our Team
-
Customer Service Operations Specialist
hace 3 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoCustomer Service Operations SpecialistExperian is seeking a skilled Customer Service Operations Specialist to partner with the leadership team to create a customer service experience for new products in the financial services industry. The ideal candidate will have 3+ years of experience in high-performance customer service, operations, and service delivery,...
-
Customer Service Team Lead Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAuxis seeks a Customer Service Team Lead Specialist to support professional business and customer service operations. The ideal candidate provides high levels of customer satisfaction and productivity, ensuring excellent results in team performance.Job DescriptionThe Customer Service Lead provides professional business and customer service support to...
-
Customer Service Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica People Working Corp A tiempo completoWe are People Working Corp, a company specialized in consulting and outsourcing services. We are looking for a Customer Service Support Specialist to provide professional business support and service to our clients.This role supports clients and stakeholders using various channels of interaction, including voice, email, cases, and chat. As a hybrid role...
-
Customer Service Specialist
hace 17 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianAs a global information services company, we help businesses and consumers make informed decisions through our data-driven solutions.We're proud to be recognized as one of the 100 Best Companies to Work for by FORTUNE and a Great Place To Work (GPTW) certified organization.We empower our clients with innovative technology and best-in-class data...
-
Customer Service Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAt Equifax, we are seeking a skilled Customer Service Operations Specialist to join our team. This role is crucial in ensuring that our customers receive exceptional service and support.Key Responsibilities:To provide high-quality customer service and support via phone, email, or other communication channelsTo resolve customer complaints and issues in a...
-
Customer Service Operations Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianWe are thrilled to share that Experian has been named one of the 100 Best Companies to work for by FORTUNE and one of the 100 World's Most Innovative Companies by Forbes Magazine.Experian prioritizes our culture and looks to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team...
-
Customer Service Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our Advanced Materials Division in San Jose, Costa Rica. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring seamless execution of customer ordering processes.
-
Customer Service Team Lead Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description for Customer Service Team Lead SpecialistWe are seeking an experienced and skilled Customer Service Team Lead to join our team at Huntsman. This is a key role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.Key Responsibilities:Coaching and motivating...
-
Customer Service Agent Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAt Marriott International, Inc., we are committed to delivering exceptional guest experiences. As a Customer Service Agent Specialist, you will be the face of our brand, responsible for providing warm and welcoming service to our guests.We estimate that this role will pay around $40,000 per year, based on industry standards and comparable roles in Costa...
-
Customer Service and Order Management Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service and Order Management Specialist to join our team at Huntsman Corporation's Performance Products Division in San Jose, Costa Rica.
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team as a Technical Support Specialist. This role will be responsible for providing exceptional customer service, technical support, and leadership to our team members.
-
Customer Service Knowledge Transfer Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob DescriptionBosch Group is seeking a skilled Customer Service Knowledge Transfer SpecialistWe are committed to delivering exceptional customer experiences through comprehensive product knowledge and support.About the RoleProvide top-notch customer service via phone, ensuring vehicle owners receive expert assistance and guidance on our products.Stay...
-
Dental Implant Customer Service Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are a leading provider of innovative dental implant solutions, and we're seeking a skilled customer service professional to join our team. As a Dental Implant Customer Service Specialist, you will play a critical role in delivering exceptional service to our customers, ensuring their satisfaction with our products and services.Job OverviewThe Straumann...
-
Customer Service Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob DescriptionWe are seeking a highly skilled and knowledgeable Customer Service Specialist to join our team at Huntsman. This is an exciting opportunity to provide exceptional customer service, manage day-to-day relationships, and ensure efficient order processing and delivery.Key Responsibilities:Manage customer orders, issues, product returns, order...
-
Customer Service Specialist
hace 3 meses
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Analyst will provide professional business and customer service support to Auxis managed services and customer service clients, ensuring high levels of customer satisfaction and productivity. The ideal candidate will work on a flexible schedule and be available to work on weekends.Key Responsibilities:• Confer with...
-
Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are seeking a highly skilled Customer Care Specialist I to join our team at Experian, the world's leading global information services company. As a key member of our customer support team, you will play a vital role in delivering exceptional service and ensuring customer satisfaction.**Job Description:**We are looking for a candidate with 6 months to 1...
-
Customer Service Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completoOverview: At Client Services, Inc. - Cr, we are seeking a highly skilled and motivated Customer Service Specialist to join our team.Schedule and Training: The training schedule is 7am-4pm Monday through Friday for two weeks. After the training period, the work schedule will vary between 7am-10:00pm, totaling 35 hours per week.Responsibilities:Educate...
-
Customer Service Professional
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian, a leading global information services company, is seeking a talented Customer Service Professional - Data Solutions Specialist to join our team.We are looking for an individual who can provide exceptional customer care in a fast-paced environment. The successful candidate will be responsible for delivering data solutions that meet client needs and...
-
Customer Service Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we're seeking a highly skilled Candidate Services Associate II to join our team in a hybrid role within the Customer Service department. The ideal candidate will have 2-3 years of advanced customer service experience, exceptional communication skills, and strong problem-solving abilities.About the Role:We're looking for someone to provide...
-
Customer Service Representative
hace 3 meses
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob Overview:The Call Center Specialist position is a key role within the Bosch Service Solutions team, responsible for providing exceptional customer service to BMW Roadside Assistance customers.Key Responsibilities:Respond to incoming calls in a timely and professional manner, following program guidelines and call center standards.Utilize knowledge of...