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Customer Experience Operations Specialist
hace 2 semanas
The Customer Experience Operations Specialist will play a vital role in ensuring seamless client interactions and efficient process management within the organization.
Key Responsibilities:- Assign and monitor project tasks, providing regular updates to management and relevant parties as needed.
- Supervise project resources on assigned projects, fostering a collaborative environment.
- Develop processing plans to support the implementation of new programs or processes, driving continuous improvement.
- Identify and resolve complex issues, serving as a resource for technical problems and providing expert training and support.
- Lead client or management meetings as required, promoting effective communication.
- Stay up-to-date with new technology, procedures, and programs, maintaining an understanding of related software systems.
- Contribute to product documentation and training, enhancing overall quality.
- Bachelor's degree or equivalent experience required.
- Minimum 4 years' experience in a client services role, with a focus on analytical skills and problem-solving.
- Strong PC skills, including JCL, mainframe, SQL, Unix, Oracle, and DB3 Quest.
- Excellent organizational, time management, and leadership skills.
- Ability to work independently and collaboratively, with strong oral and written communication skills.
Experian is committed to creating a diverse, inclusive, and thriving team where every individual can excel. We believe in the power of diversity, equity, and inclusion, and we strive to foster a culture that values authenticity and promotes growth.
