Marketing Process Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

Amzn Support Srvcs Costa Rica operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions to help customers find and discover anything they want to buy.

We start with the customer and work backwards in everything we do, including advertising. Our goal is to build a unique, world-class advertising group with a relentless focus on the customer.

Job Summary

This role involves reviewing live-site ads, pulling Andon Cords, and owning end-to-end Andon Cord resolution. The ideal candidate will have experience working in the advertising space, taking end-to-end ownership of projects or programs, and driving results.

Key Responsibilities

  • Reviewing live-site ads per defined strategy
  • Pulling Andon Cords using established processes
  • Owning end-to-end Andon Cord resolution, engaging with different owners on deep diving and resolving issues
  • Establishing SOPs for the end-to-end process, documenting issues and resolutions
  • Identifying opportunities for automation, elimination of redundancies, and delivering efficiencies

A Day in the Life

As a member of the Global Advertising Customer Experience team, you will be responsible for capturing information that alerts the organization to opportunities not captured through existing guardrails or business measurements.

About the Team

The Global Advertising Customer Experience team are guardians of our end customer's experiences with advertising. Walk The Store is a mechanism we use to walk in the shoes of our Customers, review their experience with ads, and pull the Andon Cord for action.



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