Training and Process Improvement Specialist
hace 1 día
A key member of our team, the Training and Process Improvement Specialist is responsible for learning and becoming proficient in assigned processes. This individual will deliver training as needed, assess knowledge among trainees, and communicate results to all parties involved on a regular basis.
Key Responsibilities:
- Provides standard operating procedure and manual to new hires staff and any tools required to accomplish the training. Includes procedures, processes, product, and client training in the classroom or virtually.
- The new hires will be tested, and feedback given to supervisory staff and Senior Management for calibration of class.
- The trainer follows up and reviews new hires' performance with supervisory staff to accomplish learning curves (production & quality).
- Evaluates new hires knowledge and understanding, reinforcing potential weaknesses that may require additional training. Works with Quality Assurance to develop action plans for Outliers.
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