Process Improvement Specialist

hace 12 horas


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

At Hewlett Packard, we are seeking a Process Improvement Specialist to join our team. This role entails analyzing and optimizing current business processes to identify areas of improvement, ensuring seamless collaboration with stakeholders across departments.

Key Responsibilities:

  • Analyze existing support processes to pinpoint inefficiencies and bottlenecks
  • Document process flows, procedures, and key performance indicators (KPIs)
  • Collaborate with cross-functional teams to redesign processes for greater efficiency and effectiveness
  • Develop and maintain process documentation, ensuring accuracy and consistency
  • Conduct regular reviews and assessments to monitor process performance and identify further opportunities for improvement
  • Provide training and support to staff members on updated processes and procedures
  • Stay current with industry best practices and emerging trends in process engineering and business process management

Requirements:

  • First Level University degree in Industrial Engineering or Business Administration
  • 7+ years in project management roles or similar experience
  • Demonstrated understanding of key operational policies, processes, and methodologies applicable to project management
  • PMP Certified is an asset


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