Credit & Collections Customer Experience Specialist

hace 11 horas


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

The role of the Credit & Collections Customer Experience Specialist is pivotal in ensuring exceptional customer service at Sysco Costa Rica. This professional will be responsible for responding to inbound call inquiries from customers, sales representatives, and other stakeholders.

Key responsibilities include answering customer inquiries, resolving issues, and escalating tasks when necessary. Additionally, specialists will perform credit inquiries, invoice retrieval, and credit hold release analysis while maintaining a high level of customer service skills.

A key requirement of this position is the ability to make informed decisions regarding order/account releases, documenting the reasoning behind such decisions, and adhering to required validation steps.

Responsibilities also include collecting payment information, validating past performance history for trade customers, updating customer records, and providing feedback on the process to continually improve the customer experience.

This role demands strong communication and oral skills, with the ability to effectively interact with internal and external customers. Proficiency in Microsoft Office and specialized accounting/finance software systems is also essential.



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