Customer Support Specialist
hace 10 horas
We are seeking a skilled Customer Support Specialist to join our team at Workday. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer service and support.
Key Responsibilities:- Manage a queue of Student cases, prioritizing issues based on severity and customer impact
- Solve complex problems, drive change, and implement solutions
- Handle sensitive escalated customer issues
- Work with Product Managers, QA and Development to highlight customer Student processing trends and identify areas for enhanced functionality and tools
- Maintain your knowledge of new functionality and compliance changes
At Workday, we believe in putting our people first and creating a culture that is driven by our value of customer centricity. As a Customer Support Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.
Requirements:- 4+ years of experience in application support, providing support to a complex software solution
- Bilingual in Spanish and English
- Experience with Higher Education or supporting a Student information system preferred
- Excellent analytical, problem-solving and multi-tasking skills
- Proven ability to collaborate and build strong relationships with customers and internal resources
Workday is a dynamic and fast-paced organization that is committed to making a positive impact on our customers and communities. We offer a range of benefits and perks that reflect our values and priorities, including opportunities for growth and development, flexible work arrangements, and a commitment to diversity and inclusion.
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