Operational Excellence Support Specialist
hace 2 días
Company Overview
">Leading management consulting and outsourcing firm focused on helping organizations achieve peak performance in their back-office operations.
Salary
$7,000,000 colones per year
Job Description
The Operational Excellence Support Specialist will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting the company's customer service personnel to ensure high levels of customer satisfaction and productivity. This role requires a strong understanding of operational excellence principles and a proven ability to drive process improvements.
Required Skills and Qualifications
- English-Spanish language proficiency (oral and written) at B2+ level or above
- At least 1 year of experience in customer service
- Ability to work on a flexible schedule, including weekends
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high-transaction volume/high-demand environment is preferred
- Good presentation and a polite, tactful, and friendly character
Benefits
We offer a comprehensive benefits package, including:
- Transportation subsidy of $30,000 per month
- Convenios with universities and language schools
- Discounts at restaurants within and outside the free trade zone
- Coverage for sports activities
Others
As an Operational Excellence Support Specialist, you will have the opportunity to work in a dynamic and fast-paced environment, driving process improvements and contributing to the success of our clients. If you are a motivated and results-driven individual with a passion for operational excellence, we encourage you to apply.
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