Operational Excellence Support Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Grupo Stt A tiempo completo

Company Overview

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Leading management consulting and outsourcing firm focused on helping organizations achieve peak performance in their back-office operations.

Salary

$7,000,000 colones per year

Job Description

The Operational Excellence Support Specialist will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting the company's customer service personnel to ensure high levels of customer satisfaction and productivity. This role requires a strong understanding of operational excellence principles and a proven ability to drive process improvements.

Required Skills and Qualifications

  • English-Spanish language proficiency (oral and written) at B2+ level or above
  • At least 1 year of experience in customer service
  • Ability to work on a flexible schedule, including weekends
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high-transaction volume/high-demand environment is preferred
  • Good presentation and a polite, tactful, and friendly character

Benefits

We offer a comprehensive benefits package, including:

  • Transportation subsidy of $30,000 per month
  • Convenios with universities and language schools
  • Discounts at restaurants within and outside the free trade zone
  • Coverage for sports activities

Others

As an Operational Excellence Support Specialist, you will have the opportunity to work in a dynamic and fast-paced environment, driving process improvements and contributing to the success of our clients. If you are a motivated and results-driven individual with a passion for operational excellence, we encourage you to apply.



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