Technical Customer Support Specialist
hace 9 horas
Company Overview
">Auxis is a dynamic and innovative organization that values exceptional customer support. We strive to deliver top-notch services to our clients, and we're looking for talented professionals to join our team.
About the Role
">We are seeking a skilled Techncial Customer Support Specialist to provide timely responses and resolutions to Tier 1 customer support requests. The ideal candidate will have a strong background in technical customer support, with excellent analytical and communication skills.
Responsibilities
">The successful candidate will be responsible for:
- ">
- Providing timely and effective technical support to customers via tickets and phone calls.">
- Collaborating with internal teams to provide tailored support solutions.">
- Maintaining accurate records of all support activity, including logging and categorization of tickets.">
- Contribute quality content to our support knowledgebase.">
- Analyzing complex technical issues and implementing effective solutions.">
- Staying up-to-date with industry trends and emerging technologies to improve our support processes.">
Requirements
">To succeed in this role, you will need:
- ">
- 4+ years of technical customer support experience, working directly with external customers.">
- In-depth knowledge of network protocols and standards (e.g. TCP, LDAP, DNS, SSH).">
- Exceptional analytical and customer service skills.">
- Ability to communicate technical problems and issues succinctly and clearly.">
- Fluency in English (B2 level) and Spanish (fluency).">
- Experience with Jira, Office licensing, GCP accounts and/or AWS accounts, Active Directory, Antivirus, SolarWinds, Slack, Nagios, SQL knowledge.">
Benefits
">We offer a competitive compensation package, including benefits such as health insurance, retirement plan, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.
What We Offer
">At Auxis, we value our employees' contributions and offer a range of benefits to support their well-being and success. These include:
- ">
- Competitive salary and bonus structure.">
- Comprehensive health insurance and retirement plan.">
- Paid time off and flexible work arrangements.">
- Ongoing training and professional development opportunities.">
- A collaborative and dynamic work environment.">
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