Technical Support Specialist for IT Infrastructure

hace 2 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Bosch Service Solutions is a leading global provider of business process outsourcing solutions, leveraging cutting-edge technology and the Internet of Things to develop innovative services in the areas of mobility, monitoring, and customer experience.

We are seeking an experienced Technical Support Specialist to join our team in San Francisco, Costa Rica. This role involves providing top-notch technical assistance to customers and employees through various communication channels.

The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment. In addition to technical expertise, the successful candidate will possess strong communication and interpersonal skills, with the ability to articulate complex technical information in a clear and concise manner.

Key Responsibilities:

  • Logging and tracking customer/employee inquiries
  • Updating self-help resources to empower customers to resolve issues independently
  • Escalating complex issues to level 2 support
  • Providing answers to common technical questions
  • Processing online chats and remote support requests

We offer a competitive salary range of $45,000 - $55,000 per year, commensurate with experience. If you are a motivated and detail-oriented individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity.



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