IT Infrastructure Operations Specialist

hace 21 horas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Auxis is seeking an experienced IT Infrastructure Operations Specialist to join our team. This role will be responsible for administering and supporting client operating system environments according to best practices, ensuring high levels of system availability and performance, and oriented to support Security Threat incidents.

Key Responsibilities:
  • Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
  • Understand services of Microsoft Windows Server OS, such as DHCP, DNS, AD, and CA.
  • Proactively ensure the highest level of systems and infrastructure availability.
  • Monitor security, backup, and redundancy with systems according to predefined set of standards.
  • Work closely with and in support of the IT Service Desk, Engineering team and vendors to expedite issue resolution.
  • Review logs of events regularly depending on their organization/clients requirements.

The ideal candidate will have excellent communications skills, flexible schedules, and a strong background in ITIL framework, infrastructure operations management, cloud computing concepts, virtualization technologies, and disaster recovery techniques. Additionally, experience with security incident management, CompTia Security Plus or CCNA CyberOps Associate knowledge, and familiarity with security appliances and solutions such as IPS, IDS, Firewall, Alertlogic, FireMon or EDR solutions are preferred. The ability to process logs from several different sources, such as IDS/IPS, Network Equipment and/or Servers to correlate security incidents, and familiar with IT Security Standards such as NIST 800-53, CisControls, ISO-27000, is a plus.



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