Call Center Technical Support Specialist

hace 14 horas


San Francisco, Heredia, Costa Rica Pertec Global Services A tiempo completo

**Company Overview**

Pertec Global Services is a leading provider of technical support solutions. Our team is dedicated to delivering exceptional customer service and exceeding our clients' expectations.

**Job Summary**

We are seeking highly motivated and experienced technical support professionals to join our call center team. As a technical support specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring their satisfaction with our services.

**Key Responsibilities**

- Provide technical support to clients via phone, email, or chat

- Troubleshoot and resolve technical issues in a timely and efficient manner

- Collaborate with internal teams to ensure seamless delivery of support services

- Meet or exceed performance metrics and client satisfaction targets

**Requirements**

- 1 year of experience in technical support (desired)

- 1 year of experience in call center operations (desired)

- Strong knowledge of cloud systems and Windows operating systems

- Advanced English language skills (85% proficiency)

**Benefits**

- Competitive salary: 467,500 CR per month

- Full-time schedule with defined working hours

- Opportunity to work with a dynamic and growing company



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