Patient Support Specialist II

hace 7 horas


San Francisco, Heredia, Costa Rica Abbvie A tiempo completo
About the Role

We are seeking a highly skilled Patient Support Specialist II to join our team at Abbvie. This individual will play a critical role in ensuring the delivery of exceptional patient support services.

Job Description

The Patient Support Specialist II will be responsible for investigating and resolving escalated patient issues, such as access challenges or non-preferred formulary issues. They will learn and execute business process and system changes, accurately communicate insurance details to healthcare providers and patients, and identify potential Adverse Events.

This role requires strong technical skills and attention to detail, as well as organizational and problem-solving skills. The ideal candidate will have 2-4 years of work experience in a healthcare/reimbursement setting or call center environment, and proven leadership skills and professional written, verbal communication skills.

Key Responsibilities:
  • Investigate and resolve escalated patient issues
  • Learn and execute business process and system changes
  • Accurately communicate insurance details to healthcare providers and patients
  • Identify potential Adverse Events
Requirements:
  • High school diploma or GED equivalent
  • 2-4 years of work experience in a healthcare/reimbursement setting or call center environment
  • Proven leadership skills and professional written, verbal communication skills
  • Ability to maintain a positive service image
  • Strong technical skills and attention to detail
Salary

The estimated salary for this role is between $65,000 - $85,000 per year, depending on location and experience.



  • San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    About Boston ScientificBoston Scientific is a leading medical device company that is committed to improving patient health and advancing science for life. We are seeking a highly skilled Regulatory Affairs Specialist II to join our team in Heredia, H, CR.Job SummaryThis role will be responsible for working on Boston Scientific's recently acquired novel...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job TitleData Management Specialist II - Senior Data AnalystAbout the RoleWe are seeking a highly skilled Data Management Specialist II to join our team. As a Data Management Specialist II, you will be responsible for managing key client relationships and collaborating with stakeholders to identify needs and opportunities for improved data management.Main...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Data Management Specialist IIJob Summary:The Data Management Specialist II will play a critical role in ensuring the quality and accuracy of data reported by Experian's clients. This individual will be responsible for managing key client relationships, collaborating with stakeholders to identify needs and opportunities for improved data...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    About the RoleAs a Technical Support Engineer II at VMware, you will be part of a dynamic team responsible for delivering exceptional customer support.Your Key ResponsibilitiesResolve customer technical issues through troubleshooting, research, and collaboration with peers and senior engineers.Provide world-class support to customers, utilizing your...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryThe Data Management Specialist II will be responsible for managing key client relationships to ensure the quality of reported data for Experian's data furnishers. This role will collaborate with stakeholders to identify needs and opportunities for improved data management, translating business needs into analytics requirements.Key...


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    About the RoleSmarsh is seeking a skilled Technical Support Engineer II to join our team. As a critical member of our support organization, you will be responsible for delivering industry-best service to our customers and partners.ResponsibilitiesYou will focus on ensuring timely response and rapid resolution of inbound requests or escalations, spanning all...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Role Overview**The Data Management Specialist II will play a vital role in collaborating with key stakeholders to identify needs and opportunities for improved data management at Experian. This position requires excellent communication skills, proactive thinking, and a strong ability to work under tight deadlines.**Key Responsibilities**This position...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Data Management Specialist IIJob Summary:We are seeking a highly skilled Data Management Specialist II to join our team at Experian. As a key member of our data management department, you will be responsible for supporting all processes within the team and enhancing data accuracy and quality projects.Key Responsibilities:Provide technical subject...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About this role: We are seeking a highly experienced IT Support Manager II to lead our IT Support team in Costa Rica. The ideal candidate will have a strong background in technical operations management, excellent leadership skills, and a passion for delivering exceptional customer service.Key responsibilities:Directly manage a team of technical...

  • Technical Writer II

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    About the Role:We are seeking a skilled Technical Writer II to join our team at Boston Scientific Corporation. As a Technical Writer II, you will be responsible for developing high-quality labeling content for our medical devices. This includes creating Instructions for Use (IFUs) and Product Information for Patients that are clear, concise, and compliant...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking a Claims Support Operations Specialist to join our team at Experian Health.Job OverviewThe Claims Support Operations Specialist will provide support to both Claims and Remit Clearinghouses, working closely with software development teams, customer support, enrollment, and payer services teams to monitor file activity and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryThe Risk Management and Reporting Specialist II will support the maintenance, testing, and operational support of security reporting systems and tools used by the Experian Global Security Office.Key ResponsibilitiesSupport validation of security reports through data analysis and ensure systems are managed in line with internal policies and...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job Title: Quality Assurance SpecialistDepartment: Quality AssuranceJob Summary: We are seeking a Quality Assurance Specialist to provide quality engineering support to the development and production of Class I, II, and III medical devices.Main Responsibilities:Provide quality engineering support to the development and production of Class I, II, and III...

  • Packaging Engineer II

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completo

    About the Role:Boston Scientific is seeking a skilled Packaging Engineer II to join our team. As a key member of our packaging team, you will be responsible for developing and analyzing packaging solutions for our medical devices.Your Responsibilities:Develop and implement packaging solutions that meet regulatory requirements and ensure product...


  • San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completo

    About the RoleWe are seeking a highly skilled Manufacturing Engineer II to join our team at Boston Scientific. As a key member of our manufacturing organization, you will be responsible for providing daily support of products, processes, materials, and equipment to achieve production goals.Your Key ResponsibilitiesCollaborate with cross-functional teams to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryExperian is seeking a Data Management Specialist II to join our team. As a Subject Matter Expert, you will support all processes within the Data Management department and help enhance multiple data accuracy and quality projects.Key Responsibilities:Provide technical subject matter expertise to the data management team and other groups within...

  • Data Entry Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Summary**Auxis is seeking a highly motivated Data Entry Specialist to support our fast-growing business process outsourcing provider. In this role, you will work with one of our largest accounts and leading provider of healthcare services, serving 959 hospitals and 2979 physician practices with over 50 million patient encounters...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **Platform Support Specialist**At 360Training, we're seeking a skilled Platform Support Specialist to join our team. As a key member of our support team, you'll play a vital role in ensuring the smooth operation of our platforms.As a Platform Support Specialist, you'll be responsible for providing first and second-level technical support for platform-related...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job DescriptionThis is a challenging opportunity for an experienced Quality Assurance Specialist to join Viant Medical as a Process Validation Engineer II. In this role, you will provide critical support to the development and production of Class II Medical Devices, ensuring compliance with regulatory requirements.Main ResponsibilitiesPrepare and update...