Technical Support Specialist II

hace 2 semanas


San Francisco, Heredia, Costa Rica Vmware A tiempo completo

About the Role

As a Technical Support Engineer II at VMware, you will be part of a dynamic team responsible for delivering exceptional customer support.

Your Key Responsibilities

  • Resolve customer technical issues through troubleshooting, research, and collaboration with peers and senior engineers.
  • Provide world-class support to customers, utilizing your technical expertise, communication skills, and product knowledge.
  • Expand your knowledge of VMware fundamentals, virtualization technologies, and cloud computing to resolve complex queries.
  • Partner with Engineering, Field Teams, and Technical Experts to resolve issues, making it easier for customers to use our technology.
  • Update and create knowledge articles for global circulation, based on the issues you have resolved.

What We Are Looking For

  • Fluent written and verbal communication skills in English.
  • Experience in troubleshooting Windows, Linux, and UNIX, as well as providing technical support to customers.
  • Knowledge of Server Management Software, LAN/WAN environments, kernel configuration, and debugging.
  • Experience with troubleshooting hardware-related issues, operating system support, and performance troubleshooting.
  • Working knowledge of Microsoft Systems and willingness to work in a 24x7 environment.

Preferred Qualifications

  • 3+ years of experience in a relevant Technical Support Engineering role.
  • Experience in Virtualization & Cloud computing is preferred.
  • Certifications in VMware Support/Deploy, Linux/Windows Server, or related technologies.

Work Environment

This is a semi-remote position, where you will need to work at our Heredia offices some days and others remotely from home. Our amazing offices are in the America Free Zone, offering parking, a cafeteria, a fitness center, and other amenities.



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