Technical Support Specialist II
hace 2 semanas
About the Role
As a Technical Support Engineer II at VMware, you will be part of a dynamic team responsible for delivering exceptional customer support.
Your Key Responsibilities
- Resolve customer technical issues through troubleshooting, research, and collaboration with peers and senior engineers.
- Provide world-class support to customers, utilizing your technical expertise, communication skills, and product knowledge.
- Expand your knowledge of VMware fundamentals, virtualization technologies, and cloud computing to resolve complex queries.
- Partner with Engineering, Field Teams, and Technical Experts to resolve issues, making it easier for customers to use our technology.
- Update and create knowledge articles for global circulation, based on the issues you have resolved.
What We Are Looking For
- Fluent written and verbal communication skills in English.
- Experience in troubleshooting Windows, Linux, and UNIX, as well as providing technical support to customers.
- Knowledge of Server Management Software, LAN/WAN environments, kernel configuration, and debugging.
- Experience with troubleshooting hardware-related issues, operating system support, and performance troubleshooting.
- Working knowledge of Microsoft Systems and willingness to work in a 24x7 environment.
Preferred Qualifications
- 3+ years of experience in a relevant Technical Support Engineering role.
- Experience in Virtualization & Cloud computing is preferred.
- Certifications in VMware Support/Deploy, Linux/Windows Server, or related technologies.
Work Environment
This is a semi-remote position, where you will need to work at our Heredia offices some days and others remotely from home. Our amazing offices are in the America Free Zone, offering parking, a cafeteria, a fitness center, and other amenities.
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