Windows Technical Support Specialist for Enterprise Customers

hace 2 días


San José, San José, Costa Rica Microsoft A tiempo completo

About Us

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

We strive to create life-changing innovations that impact billions of lives around the world. As a member of our Customer Experience and Success (CEnS) organization, you will play a critical role in helping us achieve this mission.

Your Role

As a Windows Technical Support Specialist for Enterprise Customers, you will be responsible for delivering exceptional customer experiences through technical expertise, collaboration, and problem-solving. Your primary focus will be on resolving complex issues related to Windows system administration, configuration, and troubleshooting.

Key Responsibilities

  • Resolve complex customer issues through troubleshooting, research, and collaboration with cross-functional teams.
  • Utilize advanced knowledge of Windows system administration, including registry management, file storage, user accounts, event logs, auditing, performance monitoring, and networking fundamentals.
  • Document technical work and research to ensure seamless knowledge transfer and continuous improvement.
  • Mentor junior engineers and contribute to the development of intermediate-level competence on support topics.
  • Participate in case triage meetings to share knowledge and contribute to rapid customer solutions.

Requirements

  • 3+ years of experience in technical support, technical consulting, or information technology.
  • Bachelor's degree in Computer Science, Information Technology, or related field, and 1+ year of experience in technical support, technical consulting, or information technology.
  • Microsoft Technology Certifications are a plus.
  • English language fluency in reading, writing, and speaking.
  • Advanced understanding of Windows System Administration, Configuration, and Troubleshooting, including:
  • Registry management
  • File storage
  • User accounts and access control
  • Event logs and auditing
  • Performance and resource monitoring
  • Networking fundamentals (TCP/IP)

Desirable Skills

  • Automated installation of Windows
  • User profile management
  • Windows Update management
  • Kerberos and delegation
  • Bitlocker administration
  • Windows Shell configuration and management
  • Windows Activation and Licensing
  • Remote Desktop Services configuration and management
  • Clustering
  • Printing configuration and management
  • Resilient Storage technology (clustering, storage spaces)
  • Server management tools
  • Hyper-V management and VM deployment
  • Application installation and management
  • Windows backup and VSS
  • PowerShell scripting
  • Active Directory topology and management
  • Network tracing and analysis
  • Public Key Infrastructure (PKI) deployment and management
  • Remote File Systems (SMB)
  • Group Policy management
  • DNS deployment and management

What We Offer

As a Windows Technical Support Specialist for Enterprise Customers, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to ongoing training and development opportunities to help you grow your skills and advance your career.

Join us at Microsoft and be part of a dynamic team that is shaping the future of technology and empowering people to achieve more.



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