Cloud Security Specialist for Enterprise Customers
hace 2 días
At Microsoft, we are on a mission to empower every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
We create life-changing innovations that impact billions of lives worldwide. As a Support Engineer in Azure Security, you will play a key role in helping us achieve our mission.
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their expectations.
Key Responsibilities:- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases that require escalation (either technically or strategically).
- Create and maintain incident management requests to product group/engineering group.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
- Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions).
- 2 years' experience in Network Security Engineering or consulting, and/or Systems Administration with focus on security.
- 2 years' customer-facing support experience.
- 2 years' experience on Windows Server, Windows Client, Active Directory, and/or Azure Active Directory Administration.
- English Language: fluent in reading, writing, and speaking.
- Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
- Experience with endpoint security, server security, or threat analytics.
- Experience with Linux or Mac administration.
- Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience rooted in our commitment to delivering on customer outcomes.
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