Enterprise Cloud Security Specialist
hace 4 días
About Netskope
Netskope is a leading cloud security company that has revolutionized the way enterprises protect their data and applications. As an experienced TAC engineer, you will be part of our world-class technical support team, working closely with top-tier IT administrators to provide best-in-class customer service.
Key Responsibilities:
- Own and drive escalated support issues, working on critical incident response tasks as required.
- Work on general support tickets, collaborating with support managers, engineering, and product management to build and improve processes, procedures, and tools.
- Drive weekly technical team calls with other technical leads, ensuring knowledge sharing and collaboration across departments.
- Collaborate with various departments on short- and long-term projects, participating in architectural decisions and solution development.
- Assist and mentor frontline support engineers, providing guidance on troubleshooting complex technical issues.
Requirements:
- A minimum of 7+ years of experience in supporting large enterprise customers, with a strong background in networking and system administration.
- Proficiency in spoken English, Spanish, and Portuguese, with excellent communication skills for effective collaboration.
- Demonstrable experience with systems installation, configuration, and administration of UNIX/Linux and Windows-based systems, including Active Directory/LDAP.
- Expertise in troubleshooting various scenarios and systems using common tools like tcpdump and protocols such as TCP/IP, NTP, DNS, DHCP, etc.
- Good understanding of web technologies, including JSON, XML, SOAP, REST, HTML5, Web Services, and JavaScript.
Compensation and Benefits:
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus comprehensive benefits, including medical, dental, and vision coverage, 401(k) matching, and generous PTO.
Why Join Netskope?
Netskope values diversity, equity, and inclusion, committed to creating an environment where everyone feels welcome and valued. We respect your privacy and adhere to strict data protection policies, ensuring the confidentiality of your personal information.
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