Enterprise Cloud Security Specialist
hace 2 meses
About Netskope
Netskope is a leading cloud security company that provides innovative solutions to protect data and users in the modern digital landscape. As an Enterprise Cloud Security Specialist at Netskope, you will play a critical role in delivering exceptional customer support to top-tier Fortune 500 companies.
Responsibilities
You will be responsible for owning and driving escalated support issues, working closely with technical leads and engineers to build and improve processes, procedures, and tools. Your expertise will be instrumental in collaborating with various departments on short- and long-term projects and sharing knowledge with other teams and field engineers.
Requirements
We are looking for a highly skilled professional with a strong background in networking, TCP/IP, HTTP/HTTPS, cookies, and SSL/TLS protocols. A minimum of 7+ years of experience in supporting large enterprise customers is required, along with proficiency in spoken English, Spanish, and Portuguese.
The ideal candidate will have expert-level knowledge of troubleshooting various scenarios and systems using common tools such as tcpdump and protocols like TCP/IP, NTP, DNS, DHCP, etc. Strong familiarity with one of the scripting languages like Python or Java is also preferred.
Additional Skills
Absolutely essential skills include strong verbal and written communication skills, ability to communicate in an open, transparent, and consistent manner with team and coworkers, and prior experience mentoring, guiding, managing junior team members. Experience in WS-Fed & WS-Trust protocols, testing HTTP content rewrite solutions, and cloud technology (Docker, Kubernetes, Opensource technologies) is a plus.
Compensation and Benefits
We offer a competitive salary range of $120,000 - $180,000 per year, commensurate with experience, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for growth and professional development in a dynamic and innovative environment.
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