Cloud Security and Support Operations Specialist
hace 1 mes
Netskope is a leading provider of cloud, network, and data security solutions. Our innovative approach to security is built around the concept of a new perimeter, one that follows and protects data wherever it goes.
Job Description:- Administer and configure all aspects of our Service Cloud environment to deliver exceptional customer support.
- Manage the customer support community and users in Experience Cloud, ensuring seamless interactions and efficient issue resolution.
- Serve as the primary technical resource for the Technical Support team, driving Service Cloud enhancements and roadmap initiatives.
- Configure and maintain the Knowledge Base in Service Cloud, providing accurate and up-to-date information for customers.
- Design and implement entitlement processes, ensuring compliance and adherence to company policies.
- Maintain and optimize omnichannel case routing, case escalations, and case notifications to improve overall customer experience.
- Develop and configure chatbot functionality to provide 24/7 support and enhance self-service capabilities.
- Proactively monitor and troubleshoot technical issues, ensuring minimal downtime and optimal system performance.
- Collaborate with other Salesforce Administrators and Developers supporting Sales Cloud and CPQ to drive integration and consistency.
- 3+ years of experience administering Service Cloud & Experience Cloud at an enterprise SaaS company.
- Salesforce Certified Administrator certification.
- Salesforce Certified Service Cloud Consultant (preferred but not required).
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Cloud Software Engineer
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San José, San José, Costa Rica Sysdig A tiempo completoSysdig, a leader in cloud-native security, is committed to delivering powerful solutions to secure the cloud from source to run. We're passionate about innovation and problem-solving, and we're looking for a deeply technical and strategic Professional Services Engineer to join our team.The ideal candidate will have a minimum of five years of experience as a...
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Cloud Security Engineer
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Cloud Technical Support Specialist
hace 7 días
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