Cloud Security Support Specialist

hace 2 días


San José, San José, Costa Rica Zscaler A tiempo completo

Company Overview

Zscaler is a leading cloud-based security company that protects its customers from cyber threats. With over 50 billion transactions processed daily, our team works in a fast-paced and dynamic environment.

We are seeking a highly passionate and collaborative individual to join our Customer Care Organization as a Product Support Engineer. In this role, you will provide world-class post-sales technical support directly to customers and partners, managing escalated issues that require the highest levels of technical and communicative attention.

Job Responsibilities:

  • Hold regular check-ins with customers to ensure their issues are resolved promptly
  • Engage with customers on escalated support issues or critical customer situations, providing expert solutions and recommendations
  • Perform in-depth diagnostics and troubleshooting using networking tools to identify and resolve complex issues
  • Assist customers with testing or troubleshooting of networking or cloud service issues
  • Maintain accurate records of customer interactions and issue resolution

Qualifications and Requirements:

  • 5+ years of experience in support and networking roles, with a strong background in cloud security
  • Bachelor's Degree in Computer Science, Computer Engineering, or equivalent advanced industry certifications
  • Proven experience escalating technical customer issues and resolving complex problems
  • Excellent verbal and written communication skills, with a working knowledge of English
  • Familiarity with networking and security products, enterprise network infrastructure, and cloud services
  • Ability to travel approximately 10-20% of the time to customer sites

What We Offer:

  • An estimated annual salary of $120,000 - $150,000, depending on location and experience
  • A fun, passionate, and collaborative work environment with competitive benefits and equity opportunities
  • The chance to work with cutting-edge technologies and architectures, making a real difference in the lives of our customers
  • Ongoing training and development opportunities to help you excel in your career


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