Technical Support Specialist for Cloud Security

hace 6 días


San José, San José, Costa Rica Netskope A tiempo completo

We are seeking a highly skilled Technical Support Engineer to join our team at Netskope.

About the Role

This is a challenging position that requires fluency in Portuguese, Spanish and English. You will be the primary point of contact for top-class IT administrators and must have strong TCP/IP knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN's and SSO.

Responsibilities:

  • Be the primary point of contact for all support and escalations tickets
  • Provide intuitive solutions and workarounds for customers
  • Work with Customers, Sales Engineers, Customer Success to report issues to Engineering Team
  • Regularly communicate status updates to Customers
  • Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
  • Self-starter with ability to multi-task in a high-pressure environment
  • Follow published SLA for turning requests around in a timely manner

Requirements

To succeed in this role, you will need:

  • 5+ years of experience in supporting large enterprise customers
  • Strong TCP/IP knowledge
  • Prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN's and SSO
  • Familiarity with DLP and Encryption gateways
  • Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems
  • Expertise in troubleshooting various scenarios and systems using common tools and protocols
  • Familiarity with cloud apps and services
  • Strong empathy for customers and passion for revenue and growth
  • Excellent Communications and Interpersonal Skills required

Compensation

The estimated salary range for this role is $120,000 - $160,000 per year, depending on location and experience.

Benefits

Netskope offers a comprehensive benefits package, including medical, dental and vision insurance, 401(k) matching, and paid time off.

Education

A Bachelors or Masters degree is required for this role.


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