Windows Performance Specialist

hace 2 días


San José, San José, Costa Rica Microsoft A tiempo completo
About Microsoft

At Microsoft, we empower every person and organization on the planet to achieve more. Our culture is centered around a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

Job Description

We are looking for a skilled Windows Performance Specialist to join our team. As a key member of our Customer Experience and Success (CEnS) organization, you will be responsible for delivering exceptional customer support experiences with Microsoft.

Responsibilities
  • Own, troubleshoot, and solve complex customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
  • Identify cases that require escalation, either technically or strategically, and create and maintain incident management requests to product group or engineering group.
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring to drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
Required Skills and Qualifications
  • 2+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
  • Fluent English language skills, including reading, writing, and speaking.
  • Windows System Administration, Configuration, including a good basic understanding of:
    • Registry
    • File Storage
    • User Accounts and Access Control
    • Event Logs and Auditing
    • Performance, Resource Monitor
    • Networking (TCP, IP)
Benefits

This position offers a range of benefits and perks, which may vary depending on the nature of your employment with Microsoft and the country where you work.



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