Windows Performance Specialist
hace 2 días
At Microsoft, we empower every person and organization on the planet to achieve more. Our culture is centered around a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
Job DescriptionWe are looking for a skilled Windows Performance Specialist to join our team. As a key member of our Customer Experience and Success (CEnS) organization, you will be responsible for delivering exceptional customer support experiences with Microsoft.
Responsibilities- Own, troubleshoot, and solve complex customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases that require escalation, either technically or strategically, and create and maintain incident management requests to product group or engineering group.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring to drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
- 2+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- Fluent English language skills, including reading, writing, and speaking.
- Windows System Administration, Configuration, including a good basic understanding of:
- Registry
- File Storage
- User Accounts and Access Control
- Event Logs and Auditing
- Performance, Resource Monitor
- Networking (TCP, IP)
This position offers a range of benefits and perks, which may vary depending on the nature of your employment with Microsoft and the country where you work.
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