Enterprise Payment Support Specialist

hace 1 día


San José, San José, Costa Rica Trevipay A tiempo completo

TreviPay is a leader in B2B payment solutions, streamlining transactions for clients across 27 countries and 18 currencies. Our innovative technology and service expertise empower customers to grow their business.

We take pride in our customer-centric approach, facilitating seamless payment experiences through our omni-channel platform. As an Enterprise Payment Support Specialist at TreviPay, you will be part of a dynamic team that thrives on collaboration and entrepreneurship.

Key Responsibilities:
  • Investigate and diagnose production issues for assigned programs
  • Classify and prioritize requests using ITIL established processes
  • Manage and track customer requests with Product Owners using Agile development methodology
  • Provide production support from the customer service team and manage On-Call and Major Incident processes in a 24x7 environment
  • Create Standard Operating Procedures for Application support activities
  • Build and update knowledge base and work with Application Engineering team to determine knowledge transfer support activities

This role requires strong technical skills, including experience with Relational Databases and SQL queries. You should also have excellent communication skills and the ability to analyze complex problems. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.

Qualifications:
  • Associate Degree or equivalent experience
  • Min. 3-5 years of experience in a similar IT support role
  • Technical or operations experience in a similar role
  • Strong communication skills (oral and written)
  • Basic understanding of Relational Databases
  • Intermediate experience writing SQL queries

We offer a competitive salary, generous paid time off, and a range of benefits, including medical, dental, vision, FSA, Life/AD&D, long and short-term disability, and 401K matching. At TreviPay, we value work-life balance and strive to create a supportive and collaborative environment where employees can thrive.



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