IT Infrastructure Monitoring Senior Analyst

hace 6 horas


San José, San José, Costa Rica L. L. Bean A tiempo completo

We are seeking an experienced IT professional to join our team as an Enterprise Support Specialist, focusing on the monitoring and operation of enterprise computing platforms.

Key Responsibilities:
  • Monitor and troubleshoot across all enterprise computing platforms, including server network security storage and telephony systems
  • Analyze event messages to determine root cause and take appropriate action to resolve problems and restore operations
  • Escalate complex issues to vendors or internal on-call staff and use incident reporting tools to track issues
  • Review plans for implementations and changes, manage change windows and planned outages, and administer server patching
  • Perform basic help desk functions during off-shift hours and create and maintain technical documentation
Requirements:
  • Strong analytical and problem-solving skills, with experience troubleshooting IT infrastructure devices, desktops, servers, and networks
  • Solid understanding of network infrastructure, hardware, commands, and tools, including Active Directory and Windows Server OS
  • Experience with firewalls, routers, switches, load balancers, corporate monitoring tools, and editing/adjusting alerts
  • Exposure to virtual servers, general help desk knowledge, strong interpersonal skills, ability to multitask, and work effectively in a team environment

We value individual differences and encourage our coworkers to be themselves. At L.L.Bean, we believe that the uniqueness of each individual makes us better.



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