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Enterprise Platform Administrator
hace 2 semanas
**Job Overview**
We are seeking an experienced IT Support Specialist to join our team as an Enterprise Platform Administrator. In this role, you will be responsible for providing operational support of all platforms in scope, ensuring their smooth operation and maintaining up-to-date systems.
**Key Responsibilities**
- Provide operational support for all platforms in scope, including maintenance and arranging necessary downtime with stakeholders agreement under the Enterprise Change Management framework.
- Enforce Emerson and Emerson Corporate policies and rules regarding IT management, security, standards, and procedures, collaborating with other teams as required.
- Handle Platform Operation related Events, Incidents, Requests, Access, and Problems in an effective manner.
- Contribute to meetings with Platform solution vendors, researching, version managing, product changing, and supporting events.
- Operate secure and dependable assigned Services on a global scale according to Emerson and Industry defined best practices.
- Share improvement opportunities with Operations Management and Endpoint Design & Transition team through proper channels and processes.
- Work with Emerson IT Security Teams on relevant IT Security aspects, including patching, encryption, AV, EDR, and DLP.
- Provide required reports related to Supported Services to the IT Community using set tools.
- In rare cases, troubleshoot Priority 1 incidents during off-shift hours.
**Requirements**
- Education: Degree-level education or equivalent experience may be considered in lieu of formal education.
- Minimum 2 years' experience in a large-scale Enterprise environment, preferably in IT User and Site Support, IT Operation, or IT Design function roles.
- ITIL certification or equivalent awareness is beneficial.
- Fluency in business English (speaking/writing) is essential; additional languages such as Romanian, Tagalog, or Spanish are an advantage.
