Servicenow Solution Engineer, Platform

hace 4 semanas


San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

As the ServiceNow Integration Engineer, you will support Pfizer’s Global Business Services organization in managing technical solutions for People Experience, Sourcing, and Financial operations.

In partnership with the ServiceNow Platform Owner and ServiceNow Architect, you will assist in designing, implementing, and utilizing a combination of ServiceNow functionalities to integrate our ServiceNow platform with other Enterprise platforms.

Our Culture

We recognize that people are the cornerstone of Pfizer’s success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our ‘Growth Universe’ program that encourages Colleagues to think about their careers as a collection of key experiences. Our colleagues enjoy Pfizer’s ‘Login for Your Day’ program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance.

Pfizer Digital is pushing the envelope in technical innovation by utilizing cutting-edge technologies and Agile strategies to deliver unconventional solutions. Science Will Win, and Digital will help Pfizer do it faster.

We run our business as a team; your input and expertise are essential to our success We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.

ROLE RESPONSIBILITIES
- Work with ServiceNow product squads to map and build integrations to and from the ServiceNow platform.
- Configure and maintain ServiceNow core platform configurations.
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
- Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
- Work with ServiceNow product squads to develop manual and automated testing solutions for continuous enhancement and integrations of the ServiceNow platform.
- Document and report ServiceNow testing, verification, and validation status and results, including details of errors, non-conformances, and recommended remediation and corrective actions.
- Maintain knowledge of integration capabilities and ATF capabilities through continuous education, conferences, and training.

BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent combination of education and experience.
- 3+ years of total experience
- 2+ years ServiceNow experience
- Experience with ServiceNow API and batch interface methodologies, including Flow Designer and Integration Hub.
- Experience in architecting and deploying large-scale ServiceNow integrations or implementations
- Demonstrate project management, communication, and documentation skills to organize successful design and deployment of ServiceNow spokes and custom-built integrations.

PREFERRED QUALIFICATIONS
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
- ServiceNow Micro Cert Application Development
- ServiceNow Micro Cert Integration
- ServiceNow Micro Cert Automated Test Framework
- Knowledge and experience with Web 2.0 technologies, such as Java scripting, XML, HTML, Ajax, CSS, JSON, jQuery, AngularJS, etc
- Experience working in an Agile project environment (SAFe of Scrum preferred) with an emphasis on frequently delivering functional software releases at a sustainable pace
- Ability to work as an individual and in a team environment
- Strong analytical and problem-solving skills.
- Strong organization and time management skills.

LI-PFE

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.
- Domestic and International travel up to 20%.

Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech



  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Company CultureAt ServiceNow, we lead with flexibility and trust in our distributed world of work. We believe that your best work happens when you live your best life and share your unique talents. That's why we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true.Job...

  • ServiceNow Technical Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleWe are seeking a highly skilled Staff Platform Expert Engineer to play a critical role in shaping the architecture, performance, and scalability of our ServiceNow platform.This individual will provide technical leadership, architectural guidance, and hands-on expertise to optimize and enhance platform capabilities.Your work will directly impact...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Technical Support EngineerAt Servicenow, we are committed to delivering exceptional customer support experiences. As a Technical Support Engineer, you will be the first point of contact for customers seeking help with the ServiceNow software and platform. You will employ creative problem solving, a collaborative nature and flexibility to manage and resolve...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the JobAs a Technical Support Engineer at ServiceNow, you will have the opportunity to work with cutting-edge technology and collaborate with a talented team to deliver exceptional customer experiences.Main ResponsibilitiesAssess, troubleshoot, resolve, and provide root cause analysis for ServiceNow Product issues.Understand our platform, cloud...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Team: The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms.We work collaboratively with application developers, product owners, internal users, and other...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job OverviewThe ServiceNow Platform Expert team is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms. We work collaboratively with application developers, product owners, internal users, and other stakeholders to enhance efficiency, scalability, and reliability...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Team: The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms.We work collaboratively with application developers, product owners, internal users, and other...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Key ResponsibilitiesThe Technical Support Engineer is a vital part of our global organization, responsible for guiding customers through critical technical issues. Your primary objective will be to ensure timely and effective case resolution, providing an exceptional support experience for our customers.As a technical expert, you will resolve technical cases...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job Description The Team:  The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms.We work collaboratively with application developers, product owners, internal users, and other...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About UsAt ServiceNow, we're changing the way people work. Our service-orientation helps modern enterprises operate faster and be more scalable than ever before.We're a team of innovators who work hard but don't take ourselves too seriously. We're highly adaptable, constantly evolving, and passionate about our product. We live for our customers and challenge...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Team: The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms.We work collaboratively with application developers, product owners, internal users, and other...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About UsWe're ServiceNow, a global leader in cloud-based services that make the world work for everyone. Our goal is to revolutionize the way people work and live.Job DescriptionThis Senior Technical Consultant will be responsible for designing and delivering ServiceNow solutions with a technical architecture designed for long-term success and following...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job RequirementsWe're looking for a highly skilled engineer to join our platform administration team. The ideal candidate will have:Essential QualificationsBachelor's degree in computer science or related field with 3+ years of IT industry experience.Strong communication and presentation skills, with the ability to work with both technical and non-technical...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Responsibilities:Design, implement, and utilize ServiceNow functionalities to integrate our platform with other enterprise platforms.Work closely with our ServiceNow Platform Owner and ServiceNow Architect to ensure seamless integration and optimal performance.Map and build integrations to and from the ServiceNow platform, configure and maintain core...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About ServiceNowWe're driven by a restless curiosity and a passion for ingenuity. We dream big together, supporting each other to make our individual and collective dreams come true.As a Technical Portfolio Associate, you'll be part of ServiceNow Impact, our newest product that personalizes customers' digital transformation journey on the Now Platform and...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Digital Event ExpertWe are seeking a highly skilled RainFocus Architect to join our team, specializing in digital event management and platform development. As a key member of our Digital Experience Platform Organization (DXP), you will design and implement cutting-edge event experiences that drive customer engagement and loyalty.About ServiceNowServiceNow...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Engineer

    hace 5 días


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Help Desk Engineer

    hace 6 días


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Technical Support Engineer is responsible for providing exceptional customer service by resolving technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.Main ResponsibilitiesResolve technical cases and provide root...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...