Help Desk Engineer

hace 5 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Job Description

The Technical Support Engineer is responsible for providing exceptional customer service by resolving technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

Main Responsibilities

  • Resolve technical cases and provide root cause analysis for ServiceNow Product issues.
  • Collaborate with other internal teams on complex issues that require cross-SME skills.
  • Maintain technical expertise in assigned areas of product functionality and share this knowledge via mentoring and training sessions with other engineers.

Requirements

  • Bachelor's degree in computer science or related field
  • Fluency in English and Portuguese (Spanish is also desirable)

Working Environment

This position requires flexibility and ability to work outside of normal business hours as needed.


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