Help Desk Support Specialist
hace 1 semana
At Experian, we're passionate about unlocking the power of data to create more opportunities for consumers, businesses, and society. As a Help Desk Support Specialist, you'll play a vital role in delivering exceptional support to our customers.
Company Overview
We're a global tech company and leader in data and analytics, with 23,000 people operating across 44 countries. Our mission is to help economies and communities flourish, and we're committed to creating a better tomorrow together.
About the Role
This permanent home-based role in Costa Rica offers a unique opportunity to work in a high-energy, fast-paced environment. You'll be responsible for providing Tier 1 support, managing tickets, and establishing effective lines of communication with end-users.
Key Responsibilities:
- Provide exceptional customer support via phone, email, or chat
- Manage multiple priorities and track activities and tasks
- Collaborate with Systems Administrators, Manager, and Director on specific project tasks
- Maintain accurate records and follow company policies and procedures
Requirements:
- High School Diploma or GED
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Experience working in a technology support organization
Benefits:
- Medical, life, and dental insurance
- International Share Save Plan
- Flex Work/Work from Home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding Leave
Culture at Experian
We value diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... and more Join us in creating a better tomorrow together.
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