High-Level Technical Support Engineer

hace 2 días


San José, San José, Costa Rica Ribbon A tiempo completo
About Ribbon

Ribbon is a leading provider of carrier-grade, real-time communications technology to the service provider and enterprise markets.

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing expert-level technical support to our customers in Latin America.

Responsibilities
  • Provide technical support to key customers in Latin America as part of a premium support team.
  • Participate in an on-call rota for support of specific customers.
  • Interface directly with internal/external customers, other vendors and Product/Design teams when software fixes are required.
Requirements
  • A BS degree in Electronics and Telecommunications, Information Technology, Computer Science, or Computer Engineering is a requirement.
  • Strong communication skills as well as the ability to work effectively as part of an international and multicultural team.
  • Extensive customer support or related skills experience in telecoms is required for this position.
  • Experience with operating systems such as Red Hat, Solaris, Linux and Windows is required.
  • Experience in cloud, virtualization, OSS, and Network Management.
  • Skills in database and backups.
  • Good skills in Telecommunications Protocols (OSPF, ISIS, MPLS, etc).
  • Knowledge in CCNA, CCNP, HCNA.
  • Knowledge in DWDM, IP MPLS, is preferable.
  • Experience in scripting and back-end development.
  • Knowledge in Critical infrastructure.
  • Willing to travel in Latin America.
  • Problem solving skills, effective time management, service and customer oriented attitudes are required.
  • Willingsness to learn new technologies and knowledge on customer networks are required.


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