Customer Support Specialist
hace 1 día
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Service & Success (CE&S) organization is responsible for delivering a seamless support experience that builds trust and confidence for every customer. In this role, you'll play a critical part in helping us achieve our mission.
The Customer Service & Support (CSS) team within CE&S is seeking a talented Technical Support Engineer to join our Modern Life, Gaming and Customer Service (MLGCS) organization. As a member of this team, you'll work closely with customers and partners to resolve technical issues, prevent future problems, and demonstrate new ways to achieve more from their Microsoft investment.
As a Technical Support Engineer, your primary responsibilities will include:
- Reviewing and resolving customer issues through troubleshooting and collaboration with internal resources
- Analyzing problems and developing solutions using log analysis and proprietary tools
- Collaborating with cross-team and cross-product technical issues to resolve moderately complex customer issues
- Providing feedback to improve products and processes
To be successful in this role, you'll need:
- 2+ years of technical support, consulting, or IT experience OR a Bachelor's Degree in Computer Science, Information Technology, or a related field
- Business-level fluency in English and Spanish
- Strong problem-solving, collaboration, and research skills
Beyond these qualifications, we encourage applicants with Microsoft Technology Certifications, security or fraud experience, and a passion for delivering exceptional customer support.
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