High-Level Network Security Specialist

hace 2 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

About Palo Alto Networks

We are a company that challenges the status quo and disrupts the way things are done. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life.

At Palo Alto Networks, we have a vision of a world where each day is safer and more secure than the one before. We're not here for easy goals - we're here for better.

We're built on the foundation of innovation and disruption, and we're looking for innovators who are as committed to shaping the future of cybersecurity and our organisation as we are.

FLEXWORK: Our Approach to How We Work

We've rethought and recreated every aspect of the employee experience at Palo Alto Networks. FLEXWORK is our approach to how we work, providing flexibility around individual choices and empowering employees to push boundaries and help us evolve together.

Your Career: Technical Support Engineer

You'll work firsthand with our valued customers to address their complex post-sales concerns. As a critical thinker, you'll understand methods, techniques, and evaluation criteria for obtaining results.

You'll enjoy networking with key contacts outside your area of expertise, detailing difficult technical issues to both non-technical and technical professionals.

Under Focused Services, you'll be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and quarterly business reviews.

Your Responsibilities

  • Provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and improve security posture.
  • Regularly participate in technical discussions with multi-functional teams, creating an environment of transparency leading to better products, working environments, and cybersecurity.
  • Provide quick thinking and support to clients, offering fast assistance to keep their environments secure, often in high-pressure situations.

Required Skills and Qualifications

  • Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
  • OSI and TCP/IP networking standards.
  • Troubleshooting network and networking tools - Wireshark, GNS3.
  • Routing protocols - OSPF, BGP.
  • VPN technologies - IPsec, SSL, Site-to-Site VPN, Remote Access VPN.
  • Authentication protocols: LDAP, TACACS+, Radius.
  • A plus:
    • Virtualization experience (AWS, Azure, VMWare, OpenStack).
    • Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.).
    • Multi-Vendor Exposure: Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/Intrusion Prevention Systems.
    • Technical customer support background.
    • BS in computer science, information technology or related field.


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