Cloud Support Solutions Expert

hace 7 días


San José, San José, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we're seeking a highly skilled Technical Support Engineer to join our Azure Platform Technical Support team. In this role, you will work with customers to resolve complex technical issues and provide exceptional support.

We celebrate diversity and want teammates who are passionate about technology and creative problem-solving. If you're looking for a career in tech and want to be part of a global team, we should talk.

This is an experienced technical team that supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. You'll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

Responsibilities
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

You'll work closely with colleagues to continuously improve and deliver exceptional customer service. This role requires a high level of technical proficiency and experience with enterprise support.

Qualifications
  • You have higher education classwork in IT or technical work, or experience with enterprise support.
  • You're proficient in both written and oral English.
  • You enjoy solving complex technical issues.
  • You're customer-obsessed, take the initiative, and exceed expectations.
Requirements
  • 85% English level both oral & written.
  • 9th grade or High school diploma.
  • Basic Cloud Knowledge.
  • Basic Linux.
  • Basic Scripting (PowerShell or python), APIs, CLIs, App Services.
  • Network basic connectivity.


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