Cloud Data Management Expert

hace 3 días


San José, San José, Costa Rica Veeam Software A tiempo completo

At Veeam Software, we are committed to delivering innovative and reliable solutions for modern data management.

We take pride in being the global leader in this field, serving over 400,000 customers including the majority of Fortune 500 companies.

Our mission is to provide trusted back-up solutions that deliver cloud data management and protection, empowering our customers to succeed.

As a Cloud Support Engineer at Veeam, you will play a vital role in helping our customers achieve their goals by providing expert support and guidance.

**Key Responsibilities:**

- Stay up-to-date with the latest technologies concerning Veeam's Cloud platform products and underlying technologies

- Research and troubleshoot customer problems and inquiries

- Update and work assigned support cases in a timely manner

- Maintain strong customer rapport and excellent communication

**Requirements:**

- Proven track record of high customer satisfaction ratings in customer or technical service roles

- Strong written and oral communication skills

- Experience with administrator-level tasks, including debugging Windows event logs, Active Directory, and registry hierarchy

- Advanced knowledge of database engines, such as Microsoft SQL Server and/or Oracle

- Familiarity with TCP/IP, networking configuration, and troubleshooting

- Experience with virtualization technologies, including VMware ESX(i), Microsoft Hyper-V, and Nutanix AHV

**Benefits:**

We offer a comprehensive benefits package, including on-demand learning systems, mentoring, training, and coaching to help you grow professionally.

Additionally, we encourage innovation and iteration, fostering a culture of focus and excellence.

As an equal opportunity employer, we value diversity and inclusion, creating a collaborative and inclusive environment where everyone can thrive.

We are always looking forward, driven by our passion for delivering exceptional customer satisfaction.



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