Citrix Expert for Endpoint Management
hace 4 días
We're seeking an exceptional Citrix specialist to join our team as a Senior Escalation Engineer. This role requires expertise in providing outstanding customer service experience by identifying and resolving complex issues related to Citrix Endpoint Management.
A key responsibility of this position is to provide assistance to customers via diverse channels, focusing on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge. The ideal candidate will have a solid grasp of Citrix Software products and adjacent technologies, with the ability to develop and review advanced technical training for internal and external audiences across multiple products or components.
The successful candidate will possess strong critical thinking and problem resolution skills, acquired through 5+ years of IT support experience. A working understanding of Active Directory, Group Policies, Windows Server Architecture, networking protocols, security technologies, desktop solutions, mobile OS (iOS, Android), databases (SQL preferred), and SAN technologies is essential. Additionally, general knowledge of scripting (Powershell etc.) or introductory coding knowledge is required.
This senior escalation engineer will be responsible for:
- Acting as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams
- Providing problem report prioritization for the Engineering team
- Writing and reviewing sophisticated technical articles and case studies for our knowledge base
- Participating in a 24x7 on-call rotation
The ideal candidate will have a university degree or equivalent experience, with minimum 5+ years of relevant experience; or an advanced degree without experience. They should also have smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone. Preferred qualifications include Windows Server Experience, Networking experience, Authentication experience, and Database experience.
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