Endpoint Operations Specialist
hace 4 días
This is a challenging role that requires a technical professional to provide global endpoint services operational support. The successful candidate will be responsible for maintaining Emerson software baseline up to date on all PC endpoints, executing enterprise-wide or specific scope software deployment projects, and providing operational support for Print service as defined by Service Owners.
Key Responsibilities- Provide Global Endpoint Services operational support for imaging, configuration of supporting servers, and maintenance of Emerson software baseline up to date on all PC endpoints as defined by the Service Owners.
- Execute Emerson-wide or specific scope software deployment projects aligned to Enterprise Security policies.
- Provide Enterprise-scope patching for PC Endpoints in line with Enterprise Security policies.
- Offer operational support for Print service as defined by Service Owners.
- Create, deploy, and maintain Software packages for usage at Enterprise level using the existing framework.
- Maintain up-to-date required Endpoints Operations procedures and documentation.
- Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents.
The ideal candidate should hold a degree-level education or equivalent experience. A minimum of 3-5 years' experience in Desk Side Support or an Operation function role, preferably in a large Enterprise environment, is also required. ITIL certification or equivalent awareness is beneficial.
Skills and Experience- PC Hardware and software knowledge.
- Microsoft Windows (Server/Client) and Office administration skills.
- Scripting skills (PowerShell, VBS) knowledge.
- Experience with service desk ticketing systems.
- Microsoft Endpoint Configuration manager & Intune knowledge is a plus.
- An effective communicator with excellent verbal and written communication skills.
- A flexible attitude towards working hours.
- Strong analytical capabilities and demonstrated problem-solving skills.
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