Endpoint Operations Coordinator

hace 4 horas


San José, San José, Costa Rica Emerson A tiempo completo

**About Emerson**

We offer a comprehensive endpoint environment to all our locations, empowering our teams to work efficiently and securely.

**Job Description:**

In this critical role, you will play a key part in supporting, deploying, and expanding our endpoint strategy and security posture. Your main responsibilities will include:

  • Managing and deploying the globally installed equipment base;
  • Resolving operational incidents, fulfilling customer requests, and performing approved changes and maintenance on endpoint assets;
  • Assisting provisioning, project, and acquisition teams with deploying associated services to new and existing locations.

Main Responsibilities:

You will be responsible for:

  • Providing global endpoint services operational support for imaging, configuration of supporting servers, and maintaining Emerson software baseline up to date on all PC endpoints;
  • Providing enterprise-scope patching for PC Endpoints aligned to Enterprise Security policies;
  • Executing Emerson-wide or specific scope software deployment projects;
  • Providing enterprise-wide operational support for Print service as defined by Service Owners;
  • Creating, deploying, and maintaining software packages for usage at Enterprise level using the existing framework;
  • Creating and maintaining up-to-date required endpoints operations procedures and documentation;
  • Preparing and submitting root cause analysis reports for severity 1 and 2 incidents;
  • Ensuring adherence to SLAs by focusing on automation and service improvement, working together with USS (Local IT), Endpoint Design & Transition, Service Provisioning, and others as required;
  • Collaborating and actively feeding back to Endpoint Design and Management to develop and improve supported solutions and designs;
  • Coching USS (local IT), new members of the team, and interns on Endpoints Operations team activities as needed.

Education and Qualification Requirements:

To be successful in this role, you will need:

  • Education to degree level or equivalent, but experience may be considered in lieu of formal education;
  • Minimum 3-5 years' experience in a desk-side support (which also includes IT users support) or an operation function role, preferably in a large enterprise environment;
  • ITIL certification or equivalent awareness is beneficial;
  • Fluency in business English (speaking/writing), other languages especially Romanian, Tagalog, and Spanish are an advantage;
  • Specific skills and experience including PC hardware and software knowledge, Microsoft Windows (Server/Client) and Office administration skills, scripting skills (PowerShell, VBS), experience with service desk ticketing systems, and Microsoft Endpoint Configuration manager & Intune knowledge is a plus.

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