Business Process Expert for Amazon Business Implementation

hace 10 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Company Overview

Amzn Support Srvcs Costa Rica is a leading provider of business services, dedicated to delivering exceptional results to our clients. Our team is comprised of highly skilled professionals who are passionate about helping businesses succeed.

Job Description

We are seeking an experienced Business Process Expert to join our team and play a key role in implementing business policies into Amazon Business accounts. The successful candidate will be responsible for driving internal efficiencies initiatives, challenging business requirements, and overseeing program execution.

Key Responsibilities
  • Implement required business policies into Amazon Business account
  • Drive internal efficiencies initiatives to support increasing number of implementation requests
  • Challenge, when required, business requirements translated into Amazon Business setup as per declared by Customer Advisors and/or Customers
  • Oversee program execution including project scheduling and timely delivery
  • Provide timely, clear and concise communications to Customer Advisor, Professional Services and Amazon Business Leadership
  • Assess program risks, anticipate challenges, and request support in escalation management when necessary
  • Meet or exceed targets for implementation deliveries
  • Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
Required Skills and Qualifications

To be successful in this role, you will need:

  • 1+ years implementation or services delivery experience, B2B industry preferred
  • English language proficiency (written and verbal)
  • BA/BS degree or equivalent experience
  • Proven experience working on projects
Benefits

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

Others

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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