Business Operations Expert

hace 2 días


San José, San José, Costa Rica Hitachi Solutions Ltdhitachi Solutions Ltd A tiempo completo

At Hitachi Solutions Ltd, we are a global solutions integrator passionate about designing, developing, and delivering cutting-edge cloud solutions to help our clients innovate across their entire business.

We strive to be the trusted advisor of large and medium-sized enterprises alike, helping them move fast to achieve strategic business initiatives with distinguished engineering, hard work, and compassion.

This role supports our growing business and efforts in enhancing our business capabilities and processes. Reporting to the Vice President of HR, this Business Operations Expert will work closely with the Global HRIS manager to create HR reports, troubleshoot issues, perform user acceptance testing, regression testing, and support HR initiatives related to HR technologies.

Business Operations Expert Responsibilities

  • Develop strong relationships with business users and collaborate with them and support teams to optimize our systems.
  • Help design, elicit requirements, document, and maintain system processes.
  • Collect and define business requirements into technical requirements or functional recommendations.
  • Report common sources of technical issues or questions and make recommendations to support teams, HR team members, and stakeholders in other departments.
  • Collaborate key insights and findings with various stakeholders, including business leaders, across the Americas business.
  • Support the Global HRIS Manager in key business initiatives.
  • Continuously seek ways to improve monitoring, discover issues, and deliver better value to the customer.
  • Develop, maintain, and perform regression tests and quality assurance tests in HRIS systems.
  • Ensure that HR business stakeholders are trained in new and existing HRIS systems.
  • Supervise the Administrative function for a regional Human Resources hub including HRIS administration, background checks, personnel files, onboarding paperwork, and other HR admin responsibilities.
  • Audit data input into HRIS systems, investigate and research errors, and follow through with appropriate corrections to ensure data accuracy as it relates to audit reports.

Requirements

  • Previous experience in Business / Systems Analysis, Consulting, or Quality Assurance.
  • A minimum of 1-3 years' experience in business analysis or software consulting with proven documentation skills, preferably in the HR module.
  • A minimum of 1-3 years' experience in the administration and/or use of an HRIS, ATS, LMS, and Performance Systems.
  • Minimum 1-3 years of demonstrated experience in integrating complex, inter-departmental processes and information strategies.
  • Proven experience in eliciting requirements, evaluating business processes, and uncovering areas for improvement.
  • Experience in user acceptance and regression testing of software systems as well as managing reporting data needs.
  • Strong presentation, written, and verbal communication skills including technical writing skills.
  • Strong Excel skills (formulas, macros, pivot tables, charts) and other MS Office software.
  • Experience in Microsoft Dynamics 365 F&O, Saba Cloud/SBX, Smart Recruiters, Workday, Power BI is preferred.
  • Excellent problem-solving skills, effective and comfortable working with business executives, near/offshore resources, and third-party vendors.
  • Must be a self-starter with a strong initiative and the ability to work remotely and across various time zones.


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