Strategic Banking Operations Expert

hace 1 semana


San José, San José, Costa Rica Temenos A tiempo completo

Temenos, a global leader in banking software, is seeking an experienced Strategic Banking Operations Expert to join our team. As a key member of our Product Support Team, you will play a vital role in ensuring the success of our clients worldwide.

We estimate the salary for this position to be around $120,000 per year, considering the level of experience required and the current market conditions.

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.

The Role

You will work with Temenosians around the world to:

  • Provide guidance and advice to less experienced Product Support consultants in case of complex issues.
  • Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern.
  • Be responsible for maintaining positive and loyal relationship between Temenos and its customers.
  • Analyze, debug, and fix issues efficiently.

Requirements

  • Experience in customer support required.
  • Languages: Bilingual in English and Spanish.
  • Education: Bachelor's Degree preferred.
  • Technical knowledge: T24 Administration, Web Services on TAFC and TAFJ environments, INFOBASIC programming, JAVA, Databases (jBase, Oracle, MS-SQL), operating systems (UNIX and Windows), Performance optimization.
  • Expertise in Core Java, Data Structures & Algorithms.
  • Good understanding of SQL Databases.
  • Good knowledge in Object Oriented Programming and Design.

Skills and Qualifications

  • Care about people's needs.
  • Commit to assigned duties.
  • Collaborate with all the Product Support Team members.
  • Challenge yourself and grow by working with dynamic teams.


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