Technical Support Solutions Expert

hace 2 días


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

Microsoft Corporation Overview

At Microsoft, we are driven by a singular mission: to empower every person and organization on the planet to achieve more. Our culture is built upon a growth mindset, inspiring excellence, and fostering an environment where teams and leaders can bring their best each day. This foundation enables us to create life-changing innovations that positively impact billions of lives worldwide.

Job Description: As a Technical Support Solutions Expert within the Microsoft Customer Experience and Success (CEnS) organization, you will play a pivotal role in shaping the company's end-to-end customer experience strategy, design, and implementation. This expanded organization reflects Microsoft's ambition to be recognized as a customer-centric company, ensuring our mission to empower every individual and organization to achieve more is facilitated through delightful customer interactions and consistent exceedance of expectations.

Responsibilities:

  • Response and Resolution: You will be responsible for reviewing complex issues, collaborating with customers to understand their concerns, and providing timely updates on issue status or resolution.
  • Problem Solving and Collaboration: By leveraging troubleshooting tools, research, and collaboration with cross-functional teams, you will resolve customer issues efficiently and document your technical work and research.
  • In-Depth Product Troubleshooting: You will perform thorough product analysis and remediation when necessary, working closely with internal teams to resolve moderately complex customer issues.
  • Readiness Programs: Assist in implementing readiness programs, develop readiness content, mentor new Technical Support Engineers, and ensure intermediate-level competence on support topics.
  • Product/Process Improvement: Provide feedback to senior engineers and serviceability teams on product functionality based on customer interactions, identify potential defects, and contribute to process improvements.

Qualifications:

  • English Language Proficiency: Fluency in reading, writing, and speaking English is essential.
  • Required Qualifications: 3+ years of technical support, consulting experience, or IT experience; OR Bachelor's Degree in Computer Science, Information Technology, or related field, plus 1+ year of relevant experience.
  • Preferred Qualifications: Microsoft Technology Certifications, System Administration, Windows and Linux Operating Systems, Event Logs, Performance Analysis, Patch Management, Network Connectivity, Windows Active Directory, Security, and Access Control, Automation using Powershell, Python, or similar scripting language.

Additional Skills:

  • Web app development in C# or Java programming.
  • Understanding of databases and query languages.
  • Experience with containers solutions like Docker or Kubernetes.
  • Cloud computing familiarity, including Azure, Amazon Web Services, Google Cloud Platform.

Security Clearances: The ability to meet Microsoft, customer, and government security screening requirements is mandatory. This may involve specialized screenings, such as the Microsoft Cloud Background Check.



  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Solutions Expert to join our team. As a valued member of our organization, you will have the opportunity to work with customers on a daily basis, troubleshooting and resolving complex technical issues related to Microsoft software products.Responsibilities:Work closely with customers via telephone,...


  • San José, San José, Costa Rica Pairsoft A tiempo completo

    About the RoleWe are seeking a skilled Technical Solutions Consultant to join our team. As a key member of our organization, you will be responsible for providing expert technical guidance and support to our clients.


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewAt Microsoft, our mission is to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.We create life-changing innovations that impact billions of lives around the world. You can help us...


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    About SentinelOne">SentinelOne is revolutionizing the cybersecurity landscape with its cutting-edge XDR platform, seamlessly preventing, detecting, and responding to threats in real-time. The Singularity XDR engine harnesses patented AI models to deliver autonomous protection, offering unparalleled transparency into network activities at machine speed. Our...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    As a Technical Expert in our Customer Service & Support team, you will play a critical role in delivering exceptional customer experiences. Our organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.We are seeking an experienced professional to join our team as a Technical Support Engineer. In...


  • San José, San José, Costa Rica Amdocs A tiempo completo

    Company Overview">Amdocs is a global leader in providing innovative solutions for the communications, media and finance industries.We empower our customers to deliver exceptional customer experiences by leveraging cutting-edge technologies and best-in-class expertise.">About This Role">This position involves providing technical support to customers...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.We create life-changing innovations that impact billions of lives worldwide. As a Technical Support Advisory,...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Empowering customer success is at the heart of our mission. We strive to create an inclusive environment where diverse perspectives are celebrated and valued. As a member of our Customer Experience & Success team, you will have the opportunity to engage with customers from all over the world, solving complex problems and collaborating with brilliant...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Technical Support for Complex SystemsAs a member of our technical support team at Microsoft, you will provide expert-level support to customers and partners diagnosing and troubleshooting complex computer systems, software, and networked systems. You will work closely with customers to review and resolve issues, perform in-depth product troubleshooting and...


  • San José, San José, Costa Rica Grupo Stt A tiempo completo

    Grupo Stt seeks a highly skilled Technical Support Engineer to join its team. As a leading provider of GPS transportation systems, VMS software solutions, and CCTV security services, we require an expert who can analyze complex scenarios and provide timely support to our clients.Key Responsibilities:Analyze network devices, computers, and CCTV systems to...


  • San José, San José, Costa Rica Sykes Costa Rica A tiempo completo

    **Overview**Sykes Costa Rica seeks a skilled Technical Support Specialist to join our team. As a VoIP expert, you will be responsible for addressing customer issues and providing feedback to our Product and Engineering teams.Key Responsibilities:Work with customers' and partners' developers, architects, and support personnel to resolve complex problems with...


  • San José, San José, Costa Rica Cloudpay A tiempo completo

    OverviewAs a CloudPay Solutions Expert, you will leverage your technical expertise and consulting skills to deliver value throughout the sales process. You will work closely with customers to understand their operational challenges and pain points, and develop customized solutions that meet their needs.About the RoleThis is an exciting opportunity to join...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    About UsAt Midland Credit Management, Inc., we empower consumers to take control of their financial recovery and build a better life. Our team of over 4,000 employees shares a daily mission to provide debt recovery solutions for consumers.We believe that hiring exceptional people with diverse ideas, a collaborative spirit, and a passion for achieving...


  • San José, San José, Costa Rica Hitachi Solutions Ltdhitachi Solutions Ltd A tiempo completo

    At Hitachi Solutions Ltd, we are a global solutions integrator passionate about designing, developing, and delivering cutting-edge cloud solutions to help our clients innovate across their entire business.We strive to be the trusted advisor of large and medium-sized enterprises alike, helping them move fast to achieve strategic business initiatives with...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Company OverviewAs a global leader in technology, Microsoft Corporation is dedicated to empowering every person and organization on the planet to achieve more. With over 17,000 employees worldwide, our Customer Experience & Success (CE&S) organization drives the strategy, design, and implementation of our end-to-end customer experience.Job DescriptionWe are...


  • San José, San José, Costa Rica Citi A tiempo completo

    Citi is a leading financial services company that provides banking and other financial products and services to individuals, corporations, governments, and institutions.About the RoleWe are seeking a skilled Technical Expert to join our team of professionals who provide technical and business support for users of Citi Applications. As a key member of our...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Service & Success (CE&S) organization is responsible for delivering a seamless support experience that builds trust and confidence for every customer. In this role, you'll play a critical part in helping us achieve our mission.The Customer...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Job OverviewPalo Alto Networks is a leading cybersecurity company that requires a Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical support to our valued customers, ensuring their environments are secure and running smoothly.Key ResponsibilitiesProvide technical support to...


  • San José, San José, Costa Rica Encora A tiempo completo

    At Encora, we are seeking a highly skilled Strategic Business Solutions Expert to support and develop cutting-edge solutions that meet our business requirements.We accelerate our customers' business results by innovating digital products. As a key member of our technology and agile team, you will:Partner with stakeholders to understand their needs,...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a highly skilled Technical Support Engineer to join our Azure Platform Technical Support team. In this role, you will work with customers to resolve complex technical issues and provide exceptional support.We celebrate diversity and want teammates who are passionate about technology and creative problem-solving. If you're...