Technical Expert for Applications Support
hace 12 horas
Citi is a leading financial services company that provides banking and other financial products and services to individuals, corporations, governments, and institutions.
About the RoleWe are seeking a skilled Technical Expert to join our team of professionals who provide technical and business support for users of Citi Applications. As a key member of our team, you will be responsible for utilizing your expertise in applications support procedures and concepts to field issues and queries from stakeholders, providing short-term resolutions and collaborating with relevant technology partners for long-term remediation.
Key Responsibilities- Utilize technical expertise to resolve complex issues related to Citi Applications
- Collaborate with internal technology groups and vendors to ensure timely resolution of issues
- Develop a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals
- Act as a liaison between users/traders and internal technology groups and vendors
To be successful in this role, you must have:
- Intermediate/advanced English language skills
- Basic knowledge or interest in applications support procedures, concepts, and other technical areas
- Participation in some process improvements
- Previous experience or interest in standardization of procedures and practices
- Knowledge/experience of problem management tools
We are looking for candidates with:
- Evaluative judgment skills to assess complex situations and make informed decisions
- Developed communication and diplomacy skills to persuade and influence stakeholders
- Good customer service, communication, and interpersonal skills
- Knowledge of issue tracking and reporting using tools
Our ideal candidate will have working experience with:
- Linux infrastructure
- Writing Linux Shell scripts
- Good technical knowledge of Oracle SQL or MS SQL Server
Candidates with experience in:
- Java
- API
- JSON
- XML
- Python
- Business Objects
Experience with:
- Autosys or relevant scheduling tools
- AppDynamics or relevant scheduling tools
- Splunk/ELK or relevant scheduling tools
Candidates with exposure to:
- Github
- TeamCity
- Maven
- Ansible
- Jenkins
This is an exciting opportunity to join a dynamic team at Citi and contribute to the success of our applications support function. If you have the required skills and qualifications, please submit your application.
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