Technical Expert for Applications Support

hace 12 horas


San José, San José, Costa Rica Citi A tiempo completo

Citi is a leading financial services company that provides banking and other financial products and services to individuals, corporations, governments, and institutions.

About the Role

We are seeking a skilled Technical Expert to join our team of professionals who provide technical and business support for users of Citi Applications. As a key member of our team, you will be responsible for utilizing your expertise in applications support procedures and concepts to field issues and queries from stakeholders, providing short-term resolutions and collaborating with relevant technology partners for long-term remediation.

Key Responsibilities
  • Utilize technical expertise to resolve complex issues related to Citi Applications
  • Collaborate with internal technology groups and vendors to ensure timely resolution of issues
  • Develop a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders and internal technology groups and vendors
Requirements

To be successful in this role, you must have:

  • Intermediate/advanced English language skills
  • Basic knowledge or interest in applications support procedures, concepts, and other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Knowledge/experience of problem management tools
Preferred Qualifications

We are looking for candidates with:

  • Evaluative judgment skills to assess complex situations and make informed decisions
  • Developed communication and diplomacy skills to persuade and influence stakeholders
  • Good customer service, communication, and interpersonal skills
  • Knowledge of issue tracking and reporting using tools
Working Experience

Our ideal candidate will have working experience with:

  • Linux infrastructure
  • Writing Linux Shell scripts
  • Good technical knowledge of Oracle SQL or MS SQL Server
Programming Languages and Middleware

Candidates with experience in:

  • Java
  • API
  • JSON
  • XML
  • Python
  • Business Objects
Scheduling and Monitoring Tools

Experience with:

  • Autosys or relevant scheduling tools
  • AppDynamics or relevant scheduling tools
  • Splunk/ELK or relevant scheduling tools
DEVOPS and Cloud

Candidates with exposure to:

  • Github
  • TeamCity
  • Maven
  • Ansible
  • Jenkins

This is an exciting opportunity to join a dynamic team at Citi and contribute to the success of our applications support function. If you have the required skills and qualifications, please submit your application.



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