Applications Management Solutions Specialist

hace 16 horas


San José, San José, Costa Rica Micro Focus A tiempo completo

At Micro Focus, we're seeking an experienced Applications Management Solutions Specialist to join our team. As a key member of our global organization, you will play a critical role in delivering exceptional service to our customers.

Key Responsibilities:

  • Solve complex technical issues that impact customer satisfaction and business continuity.
  • Provide expert-level technical guidance and support to internal teams and external customers.
  • Leverage your deep understanding of IT service management principles to develop and implement innovative solutions.
  • Collaborate with cross-functional teams to ensure seamless delivery of services and achieve business objectives.
  • Mentor and coach less-experienced team members to enhance their skills and knowledge.
  • Stay up-to-date with industry trends and best practices to continuously improve service quality and efficiency.

Requirements:

  • Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field.
  • Proven experience in Applications Management, IT service management, or a related field.
  • ITIL Intermediate level certification (desired).
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.

About Us:

Micro Focus is a leading provider of enterprise software and services, committed to helping our customers succeed in today's digital economy. We offer a collaborative and inclusive work environment, where employees can grow and develop their careers.



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