Cloud Security Solutions Specialist

hace 10 horas


San José, San José, Costa Rica Zscaler A tiempo completo

Company Overview

Zscaler is a leading provider of cloud-based security solutions, empowering enterprises to protect their data and applications from cyber threats.

Job Summary

We are seeking an experienced Cloud Security Solutions Specialist to join our team. As a key member of our technical account management team, you will be responsible for providing world-class post-sales engineering and services assistance to our enterprise customers.

Key Responsibilities

  • Manage, escalate, and drive satisfactory resolution of customers' technical, service, and infrastructure issues based on Zscaler products and technologies.
  • Implement and consult on projects, where you would plan, schedule, and implement Zscaler solutions (ZIA, ZPA, ZDX etc.) for customers or service providers.
  • Develop and maintain best practices for effective operation of Zscaler products.
  • Escalate and drive technical escalations from the region to resolution.
  • Provide on-site and virtual product training to assigned Enterprise accounts.
  • Pro-actively develop and deliver notifications of new Zscaler products and technologies to assigned Enterprise accounts.
  • Monitor reporting and consumption information along with policy configurations of Zscaler technologies at customer sites and make ongoing recommendations to enhance overall experience.

Requirements

To be successful in this role, you will need:

  • 4-5 years of technical engagement experience with accounts (either pre or post-sales) is required.
  • Experience in implementing/supporting web and/or network security solutions.
  • Experience in the high-tech networking and information security industry.
  • A committed desire to provide customer satisfaction.
  • Strong written and verbal communication skills.
  • In-depth understanding of enterprise networks and infrastructure.
  • Strong troubleshooting and customer management skills is a must.
  • In-depth understanding of TCP/IP, including reading packet captures and general diagnostics is required.
  • Understanding of modern authentication frameworks and platforms (e.g. SAML, SCIM, Okta, Azure AD etc.) is required.
  • Practical understanding of system administration (Windows, MacOS, Linux etc.) is required.

Benefits

At Zscaler, we offer a fun, passionate, and collaborative workplace where you can work on cutting-edge technologies and architectures. We also provide competitive salary and benefits, including equity.



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