Digital Transformation Specialist

hace 7 horas


San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo
About the Role

At Hitachi Solutions Ltd, we are seeking a skilled Digital Transformation Specialist to drive our Dynamics CRM implementations. As a key member of our team, you will be responsible for delivering successful project outcomes through all phases, from discovery to deployment.

Your primary focus will be on serving as the client's main point of contact, effectively managing associated issues and risks to ensure timely and within-budget implementation delivery that meets clients' needs and requirements.

You will work closely with our development team to design and lead the system architecture process, creating specifications for customizations and implementing custom code or data migration requirements using SQL Server Reporting Services.

In addition, you will conduct end-user training, create knowledge transfer documentation, develop and refine CRM implementation standards and tools, and present tailored demonstrations of the technology solution.

Key Responsibilities
  • Drive Dynamics CRM implementations through all project phases
  • Serve as clients' main point of contact throughout all project phases
  • Design and lead system architecture process in partnership with Development Team
  • Conduct end-user training and create knowledge transfer documentation
  • Develop and refine CRM implementation standards and tools
  • Present tailored demonstrations of the technology solution
About You

We are looking for an individual with strong CRM industry and product knowledge, preferably with 6+ years of Dynamics experience as a Functional Consultant or Architect. A background in system design (4+ years) is also essential, with familiarity with relational database concepts.

You should possess excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors. Strong Business Analysis skills, including requirements and business process elicitation & documentation, are also necessary.

A Bachelor's Degree in Computer Science, CIS, Engineering, or related field is preferred, along with Microsoft CRM Application certification (MB-200, MB-210-240, and MB-600). Business Analysis Certification (CBAP or similar) is also desirable.

What We Offer

We offer a dynamic and inclusive work environment where you can grow your career and contribute to delivering innovative digital solutions and services. As an equal opportunity employer, we value diversity and encourage applications from talented individuals who share our commitment to excellence.



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