Technical Support Specialist

hace 19 horas


San José, San José, Costa Rica Tech Data Corporation A tiempo completo
Job Description:

The Field Service Engineer role at Tech Data Corporation requires a skilled and detail-oriented individual to provide second-level client support and services. This position involves working closely with other IT departments for incident and problem resolution, as well as service request fulfillment within agreed service levels.

Main Responsibilities:

  • Provide first and second-level support for incidents and service requests to business colleagues.
  • Perform problem resolution and investigation into incidents.
  • Participate in technology projects as required, either as the local IT colleague or as part of a wider global endeavor.
  • Maintain asset inventories, ensure stock of devices and peripherals is appropriate, order new equipment etc.

Additional Duties:

  • Execute instructions and request clarification when needed.
  • Perform basic mathematical calculations.
  • Recognize and attend to important details with accuracy and efficiency.
  • Communicate clearly and convey necessary information.
  • Possess strong multi-cultural interpersonal skills.
  • Work constructively under stress and pressure when faced with high workloads and deadlines.
  • Maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Work independently with minimum supervision.
  • Maintain confidentiality of sensitive information.
  • Build solid, effective working relationships with others.
  • Show ability to be sensitive to the needs, concerns, and feelings of others.
  • Quickly learn new systems and technology.

Requirements:

  • Associate Degree with Systems Engineering or Related field of study required.
  • MCSE, SCCM, ITIL Foundation, CCENT.

Working Conditions:

  • Occasional non-standard work hours or overtime as business requires.
  • On-call availability required as necessary.
  • Professional, office environment.
  • Some travel required.


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